Benefits:

401(k)

Bonus based on performance

Dental insurance

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

Office Managers at The Learning Experience are responsible for the operational performance of the Center. They have an essential ability to apply their business acumen to customer engagement and leading people, ultimately creating an environment where others can thrive.

Role Responsibilities:

BUSINESS OPERATIONS AND PEOPLE LEADERSHIP

Answer phones – both internal and external calls – with a strong focus on positive interaction and navigate solutions in the moment to calls and questions.

Assist the Administrative Team in managing the daily schedules.

Assist in managing paperwork for children's files, including immunizations, accident-incident reports, etc.

Input children's information into childcare management system; manage updates to the children's files.

Attend staff meetings and on-going training opportunities.

Ensure confidentiality of sensitive information.

Maintain all required credentials necessary for the role.

Forecasts future enrollment based on annual graduation

Willing to do a 9-6 schedule

CUSTOMER ENGAGEMENT

Executes marketing brand campaigns within the center and implements local marketing activities.

Effectively uses social media channels for parent engagement and retention

Nurtures leads through scheduling and conducting tours; follows up with potential families to secure enrollment.

Leads tours, highlighting key features of our brand and the center and maintains strong connections with potential customers

Has a strong understanding of the childcare offerings within the community

Maintains the lead tracking portal and customer database

Coordinates the registration process and maintains customer and employee information in center systems

Responsible for communications to families (i.e. billing, newsletters)

Plans and manages budget for “parent pleasers”

Perform additional duties as assigned by management as per program needs; duties not limited to above description.

Qualifications:

Demonstrated leadership ability with a minimum of 2+ years of experience in a customer-facing sales setting and/or childcare setting

Ability to maintain strong relationships with families and team members

Kind and positive demeanor

Must have a High School degree or equivalent

Excellent verbal, written and interpersonal communication skills

Exceptional time management, organizational, analytical and problem-solving skills.

Demonstrated ability to handle multiple tasks in a fast-paced environment.

Highly detail-oriented and organized.

Previous experience working in administration in a childcare facility preferred.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The Learning Experience Corporate.