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Center Director

The Learning Experience - Corporate

Center Director

Oceanside, NY +12 locations
Full Time
  • Responsibilities

    Center Directors at The Learning Experience influence the growth and development of both children and teachers. They create an environment of collaboration and community, encouraging everyone to thrive.

    Financial Acumen & Productivity

    Delivers consistent business results, measured through family retention and conversion.

    Manages employee schedules and daily labor within the center, ensure appropriate ratios are always intact

    Identifies opportunities and takes action to maximize savings and efficiencies in business operations.

    Forecasts and creates enrollment growth plans based on past performance and projected occupancy

    Ensures parent billings, account receivables and collections are accurate and precise each month

    Analyzes and reconciles monthly P&L statements

    Processes payroll accurately

    Enrollment Growth

    Organizes and executes community marketing events to drive awareness and enrollment

    Builds new relationships with community and business leaders (via Work & Family program) to drive enrollment

    Maintains the lead tracking portal and customer database; effectively uses all tools available.

    Has a strong understanding of the childcare offerings within the community

    Uses social media platforms to effectively develop new leads

    Nurtures leads through consistent outreach and follow up with potential families to secure enrollment.

    Effectively engages prospective families through both in-person and virtual center tours

    Is skilled in building strong connections and ‘closing the deal’ resulting in enrollment growth.

    Customer Engagement

    Leads new customers through an engaging, seamless registration process and introduction to TLE

    Proactively focuses on customer satisfaction and promptly addresses customer concerns.

    Engages customers through events and activities such as “parent pleasers”

    Implements brand initiatives which drive engagement and retention

    Effectively uses social media channels to optimize customer engagement

    Regularly communicates with families regarding student progress.

    Operations & Quality Assurance

    Ensures the physical center environment and all health/safety standard operating procedures are always full compliance with local and state licensing regulations.

    Maintains solid relationships with state licensors

    Ensures our proprietary curriculum is executed in alignment with TLE and state standards

    Manages and audits all student and employee files in compliance with state regulations.

    Organizes facilities maintenance, technology support and other vendor relationships

    Manages and replenishes all center inventory

    Maintains customer and employee information accurately across all TLE systems

    Center is compliant in all wage and hour policies and requirements

    Ensures employees have required qualifications and training intact and complete.

    Escalates information in concisely and appropriately.

    Makes sound decisions to responsibly manage business operations (i.e. weather related closings, employee relations, purchasing, labor)

    People Leadership

    Ensures center is always fully staffed with high performing teachers

    Actively sources and consistently builds networks of future talent

    Leads by example, demonstrating passion for making a difference in the lives of children and employees.

    Makes employee learning a priority in onboarding, training and ongoing development

    Coaches and leads others to do their best work

    Creates an environment of trust and rapport and easily relates to diverse groups of people

    Provides impactful feedback based on observation that motivates, recognizes success, and encourages development.

    Conducts engaging team meetings to communicate important information, set direction and state expectations

    Proactively seeks employee feedback, listens objectively to employee concerns, uses sound judgement, and follows through on a decisive course of action

    Builds high performing teams, fosters accountability, and emphasizes employee satisfaction


    Two or more years of center leadership/management experience highly preferred. At least one year of center leadership/management experience required.

    Must have professional teaching experience with infant to preschool children.

    Bachelor’s degree in ECE or related field highly preferred.

    Strong knowledge of state licensing rules and regulations.

    CPR and First Aide Certification highly preferred.

    Must meet state specific guidelines for the role.

  • Locations
    Phoenix, AZ • Englewood, CO • Timnath, CO • Centennial, CO • Addison, IL • Elgin, IL • Chicago, IL • Saint Peters, MO • St Peters, MO • St. Peters, MO • Cottleville, MO • Oceanside, NY • Philadelphia, PA