About our Company

We Make Hotels. Sydell Group builds and operates unique properties that are a reflection of their neighborhoods, a celebration of architecture and design, and a gathering place for visitors from near and far. Our hotels are collaborations among exceptional talent from the creative, culinary, and retail worlds, and our goal is to create travel experiences that offer inspiration and a sense of connection to our respective cities. Sydell Group's diverse portfolio of award-winning hotels include NoMad New York, Los Angeles and Las Vegas; The LINE LA, DC and Austin; Freehand Miami, Chicago, LA and New York; The Ned, London and Park MGM, Las Vegas; as well as the forthcoming NoMad London and LINE San Francisco.

We are seeking a dynamic and experienced Director of Banquets to join our team. A successful candidate will have a proven track record of success in previous roles within an upscale hotel environment, a genuine passion for the hospitality industry and an entrepreneurial spirit. The Director of Banquets is fully responsible for all aspects of the banquet and event operation.

Responsibilities

Must be courteous and gracious, maintaining a professional demeanor at all times

Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel

Interviews, hires, trains, recommends performance evaluations, resolves problems, provides open communications, and ongoing staff development. Recommends performance improvement, discipline and/or termination when appropriate.

Prepare accurate written correspondence including letters, contracts, reports, banquet event orders, schedule of events, printed menus, and e-mails using MS Word, Excel, PowerPoint, Opera, and E Mail

Facilitate all aspects of internal company Hotel Meeting Program under the guidance of the Director of Rooms

Comply with hotel standards for sales and marketing, while working harmoniously and professionally with co-workers and Executive Committee

Ensure that function set up meets or exceeds customer expectations by working closely with each group's meeting planners to determine their needs. Ensure proper communication and coordination to satisfy customer's requests. Assist customers in finalizing function details; suggests alternatives as appropriate

Ensure that functions meet the customer's expectations by following up regularly on the status of functions including inspecting function rooms, greeting customer and follow up to see that customer needs are met; makes last-minute changes and additions to meet changing customer needs, coordinating outside vendor activity as necessary, conducting post-function reviews with customers and soliciting re-booking from meeting planners prior to customer's departure

Maintain proper documentation of events, including complete programming of all sales and catering bookings. Compile and review daily and weekly event sheets, and conduct quarterly function book audits against room control book and Catering Department files

Give personal attention, take personal responsibility and use teamwork when providing guest service

Periodically assist with front of house operations including greeting and directing guests, manning hospitality desks, and working with Events on ‘quick sets’ or teardowns

Maintain an inventory of all standard department supplies and printed materials, including but not limited to Catering Corporate and wedding packets, special menu cards and velum

In the absence of Catering Management, assist clients and seek out solutions to requests in a friendly, caring and helpful manner

Maximize food, beverage and auxiliary revenues by selling menus, themes and experiences/activities

Identify and sell opportunities to maximize sales above contracted minimum spend

Communicate all details of assigned groups & conventions to all departments in a professional, thorough and timely manner by using Resumes, Banquet Event Orders and internal correspondence effectively

Facilitate pre-conference meetings with clients and key hotel staff

Work closely with the client and hotel departments throughout the duration of assigned groups/conventions/programs by being available to assist the client and provide information to hotel departments at the appropriate times

Accurately forecast Banquet revenue, covers and average checks based on group assignments

Conduct pre-planning site meetings and assist in the sales process where required

Maintain the integrity of Sales & Catering at all times

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with a calm demeanor. Maintain a professional appearance and manner at all times. Must communicate well with guests, especially under stressful situations. Must be willing to "pitch-in" and help co-workers with their job duties and be a team player. Must have comprehensive knowledge of food and beverage preparations, service standards, guest relations, and etiquette. Knowledge of the appropriate table settings and service ware. Knowledge of all applicable federal, state and local health and safety regulations. Ability to grasp, lift, carry or transport up to 50 pounds, including bending, stooping, and stretching to complete work-related tasks. Ability to operate various food and beverage equipment present at a function. Ability to set realistic goals and standards for your team.

Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 8 hours in length. Length of time of these tasks may vary from day to day and task to task. Must be able to exert well-paced ability to reach different outlets and other departments of the venue on a timely basis.

Compensation & Benefits

We offer competitive wages and benefits while fostering a diverse and inclusive work experience.

We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.

About our Brand

More than a group of hotels, The LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places. LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.