About our Company- LINE L.A HOTEL
Founded by Andrew Zobler, Sydell Group is the creator and manager of unique hotels deeply rooted in their location and architecture. Sydell's core expertise is an ability to collaborate with original talent within the world of design, food & beverage, and retail, and bring them together in the creation of compelling new hotels that engage the communities around them. Sydell Group’s diverse portfolio of award-winning properties includes NoMad New York, Los Angeles and Las Vegas; the LINE LA, DC and Austin; Freehand New York, LA, Miami, and Chicago; The Ned, London; Park MGM, Las Vegas; Saguaro Palm Springs and Scottsdale; and the upcoming NoMad London and LINE San Francisco.
We are seeking a dynamic Reservations Agent to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.
Responsibilities
Answer all incoming calls in a friendly and efficient manner.
Transfer calls and establish and maintain good communications and team work with fellow colleagues and other departments within the hotel
Handle all guest interactions, over the phone, with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolve customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Provide guest with the requested information concerning the city, the hotel and its services.
Obtain the necessary information from the guest and enter it into the PMS computer system.
Must be effective in sales and upselling.
Check out guest at end of stay, ascertain guest satisfaction, collect keys, post late charges and present bill to guest
Settle guest bills accurately
Process all incoming reservations received via rooming lists, emailed in house rooming list, housing bureau forms, or email confirmations and administrative message when requested.
Reconcile all transactions at the close of each shift
Create a friendly, comfortable and helpful atmosphere for guests that demonstrate the highest standards for gracious hospitality
Accept reservations, changes and cancellations
Handle guest inquiries in a prompt and courteous manner, whether personally or by introducing the guest to the appropriate department
Understand all aspects of the reservations operations in the hotel’s Property Management System
Possess knowledge of all hotel services, facilities, outlet operating hours and amenities
Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency
Participate in scheduled departmental meetings and all other relevant meetings as requested
Core Competencies
High School diploma or general education degree (GED)
Three (2) years related experience in hospitality or service industry preferred
Strong communication skills
Collaborative spirit
Ethical Conduct
Computer Proficiency: Microsoft Office, Opera PMS
Positive Attitude
Eye for Detail
Problem solving abilities
Compensation & Benefits
We offer competitive wages and benefits while fostering a diverse and inclusive work experience.
We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.
About our Brand
Designed in collaboration with Sean Knibb, the LINE LA, originally built in 1964, embraces its mid-century bones and culturally rich neighborhood to create an inspiring boutique hotel experience. A place of community and gathering, the LINE LA’s lobby welcomes travelers and neighbors alike. Between locally crafted dishes, a shop locally-curated by art and design collective Poketo, and nightlife vibes designed by the Houston Brothers, the LINE delivers a rich, layered, urban experience unlike any other in Los Angeles.