About our Company
We Make Hotels. Sydell Group builds and operates unique properties that are a reflection of their neighborhoods, a celebration of architecture and design, and a gathering place for visitors from near and far. Our hotels are collaborations among exceptional talent from the creative, culinary, and retail worlds, and our goal is to create travel experiences that offer inspiration and a sense of connection to our respective cities. Sydell Group's diverse portfolio of award-winning hotels include NoMad New York, Los Angeles and Las Vegas; The LINE LA, DC and Austin; Freehand Miami, Chicago, LA and New York; The Ned, London and Park MGM, Las Vegas; as well as the forthcoming NoMad London and LINE San Francisco.
We are seeking a dynamic and experienced Night Audit/ Overnight Front Desk Agent to join our team. A successful candidate will have previous experience in this role, a genuine passion for the hospitality industry and an entrepreneurial spirit.
This is an overnight position. You must be able to work from 11PM-7AM, five shifts per week.
Greet every guest promptly with a smile and maintain eye contact
Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel
Handle all guest interactions, in person and over the phone, with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolve customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Check-in guests, assure that guest is assigned type of room requested and the correct rate is charged.
Settle guest bills accurately
Maintain a balanced bank assigned by the hotel and make change, cash checks, exchange foreign currency as needed
Reconcile all transactions at the close of each shift
Create a friendly, comfortable and helpful atmosphere for guests that demonstrate the highest standards for gracious hospitality
Handle guest inquiries in a prompt and courteous manner, whether personally or by introducing the guest to the appropriate department
Responsible for all aspects of the Front Office department for the overnight shift
Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.
Balance and audit for accuracy: room revenue, food and beverage revenue and telephone revenue; assist in the preparation of all reports relevant to daily revenues.
Balance and audit for accuracy all room and tax charges, cashier’s reports, and guest and house accounts.
Run audit reports/journals from the front office system, Point of Service and the computer.
Make corrections and adjustments and handle all computer problems that might occur throughout the shift.
Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
Be consistently attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees.
Follow department policies, procedures and service standards
Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency
Participate in scheduled departmental meetings and all other relevant meetings as requested
Perform any other reasonable duties as required by the Director of Front Office or management of the Hotel. There's no such things as "that's not my job" here. Core Competencies
High School diploma or general education degree (GED)
Two (2) years related experience in hospitality or service industry preferred
Strong communication skills
Computer Proficiency: Microsoft Office, Opera PMS
Eye for Detail
Problem solving abilities
Compensation & Benefits
We offer competitive wages and benefits while fostering a diverse and inclusive work experience.
We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.
About our Brand
More than a group of hotels, The LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places. LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.