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Housekeeping Manager

The Line

Housekeeping Manager

Washington, DC
Full Time
Paid
  • Responsibilities

    About our Company

    We Make Hotels. Sydell Group builds and operates unique properties that are a reflection of their neighborhoods, a celebration of architecture and design, and a gathering place for visitors from near and far. Our hotels are collaborations among exceptional talent from the creative, culinary, and retail worlds, and our goal is to create travel experiences that offer inspiration and a sense of connection to our respective cities. Sydell Group's diverse portfolio of award-winning hotels include NoMad New York, Los Angeles and Las Vegas; The LINE LA, DC and Austin; Freehand Miami, Chicago, LA and New York; The Ned, London and Park MGM, Las Vegas; as well as the forthcoming NoMad London and LINE San Francisco.

    We are seeking a dynamic and experienced Housekeeping Manager to join our team. A successful candidate will have a genuine passion for the hospitality industry, a proven track record of success in a previous leadership role in hotels and/or housekeeping, and an entrepreneurial spirit.

    Responsibilities

    Must be courteous and gracious, maintaining a professional demeanor at all times

    Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel

    Adhere to all standards of operations, policies and procedures, manuals, memos, and verbal instructions

    Maintain “open door” communication with employees

    Inspect all arriving hotel rooms, public spaces, exteriors, and back of house daily and make necessary adjustments

    Notify Maintenance Department of any rooms that need to be placed out-of-order for maintenance concerns

    Monitor housekeeping staff to ensure early room cleanliness for prompt check-in

    Ensure Associates are briefed on daily needs

    Respond appropriately to guest complaints

    Implement and enforce appropriate service recovery guidelines in order to ensure total guest satisfaction

    Possess a thorough understanding of the Property Management System

    Determine appropriate staffing levels for forecasted business and schedules employees accordingly

    Implement processes for providing employees with customer service, technical and safety training on an ongoing basis

    Schedule and regularly conduct routine inspections of the guest rooms, corridors, and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company

    Supervise the laundry operation (and/or outsourced relationship)

    Monitor assigned departments with compliance to safety standards

    Coordinate room availability with the Front Office Manager

    Monitor and develop employee performance to include, but not limited to, providing supervision, conducting counseling, evaluations, setting annual goals and delivering recognition and reward

    Ensure that current information on rates, packages and promotions is available for housekeeping knowledge

    Anticipate low occupancy periods and coordinate blocking of rooms with Front Office Manager to maximize labor costs, deep cleaning and maintenance of rooms

    Establish par levels for supplies, linen, uniform and equipment

    Complete requisitions to replenish shortages or additional items needed for the anticipated business and balancing checkbook

    Ensure that work is accurate, thorough, and to the standards of the Executive Housekeeper and the company

    Develop actions plans to correct any deficiencies

    Ensure staff understands their job expectations before holding them accountable

    Seek to understand the guest and internal customer and meet the needs of both the customer and the company

    Maintain awareness of documentation needed and retained in employee files

    Be familiar with all safety and emergency procedures including OSHA requirements

    Attend relevant meetings

    Core Competencies

    High School diploma or general education degree (GED)

    Three (3) years related experience in hospitality or service industry preferred

    Strong communication skills

    Collaborative spirit

    Ethical Conduct

    Computer Proficiency: Microsoft Office, Opera PMS

    Positive Attitude

    Eye for Detail

    Problem solving abilities

    Compensation & Benefits

    We offer competitive wages and benefits while fostering a diverse and inclusive work experience.

    We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.

    About our Brand

    More than a group of hotels, The LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places. LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.