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Conference Services Manager

The Line

Conference Services Manager

Los Angeles, CA
Full Time
Paid
  • Responsibilities

    About our Company

    Founded by Andrew Zobler, Sydell Group is the creator and manager of unique hotels deeply rooted in their location and architecture. Sydell's core expertise is an ability to collaborate with original talent within the world of design, food & beverage, and retail, and bring them together in the creation of compelling new hotels that engage the communities around them. Sydell Group’s diverse portfolio of award-winning properties includes NoMad New York, Los Angeles and Las Vegas; the LINE LA, DC and Austin; The Ned, London; Park MGM, Las Vegas; Saguaro Palm Springs and Scottsdale; and the upcoming NoMad London and LINE San Francisco.

    We are seeking a dynamic Conference Services Manager to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

    Responsibilities

    Must be courteous and gracious, maintaining a professional demeanor at all times

    Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel

    Receive and respond to incoming telephone calls in accordance with the company and assist with overflow calls for Sales & Marketing, Food & Beverage, and Executive Office

    Prepare accurate written correspondence including letters, contracts, reports, event orders, schedule of events, printed menus, and e-mails using MS Word, Excel, PowerPoint, Opera, and E Mail

    Facilitate all aspects of internal Hotel Meeting Program under the guidance of the Director of events

    Comply with company standards for sales and marketing, while working harmoniously and professionally with co-workers and Executive Committee

    Ensure that function set up meets or exceeds customer expectations by working closely with each group's meeting planners to determine their needs. Ensure proper communication and coordination to satisfy customer's requests. Assist customers in finalizing function details; suggests alternatives as appropriate

    Ensure that functions meet the customer's expectations by following up regularly on the status of functions including inspecting function rooms, greeting customer and follow up to see that customer needs are met; makes last-minute changes and additions to meet changing customer needs, coordinating outside vendor activity as necessary, conducting post-function reviews with customers and soliciting re-booking from meeting planners prior to customer's departure

    Maintain proper documentation of events, including complete programming of all sales and catering bookings

    Compile and review daily and weekly event sheets, and conduct quarterly function book audits against room control book and Catering Department files

    Give personal attention, take personal responsibility and use teamwork when providing guest service

    Listen, apologize with empathy, find a solution and follow through when resolving guest problems

    Periodically assist with front of house operations including greeting and directing guests, manning hospitality desks, and working with events on ‘quick sets’ or teardowns

    Maintain an inventory of all standard department supplies and printed materials, including but not limited to Catering Corporate and wedding packets, special menu cards and velum

    In the absence of Catering Management, assist clients and seek out solutions to requests in a friendly, caring and helpful manner

    Maximize food, beverage and auxiliary revenues by selling menus, themes and experiences/activities

    Identify and sell opportunities to maximize sales above contracted minimum spend

    Communicate all details of assigned groups & conventions to all departments in a professional, thorough and timely manner by using Resumes, Event Orders and internal correspondence effectively

    Establish close working relationships with clients and hotel team members

    Facilitate pre-conference meetings with clients and key hotel staff

    Work closely with the client and hotel departments throughout the duration of assigned groups/conventions/programs by being available to assist the client and provide information to hotel departments at the appropriate times

    Maintain a high level of service by continually providing accurate and timely information and feedback to all supporting departments

    Adhere to all standards and procedures as outlined by Sydell Group

    Accurately forecast Banquet revenue, covers and average checks based on group assignments

    Conduct pre-planning site meetings and assist in the sales process where required

    Maintain the integrity of Sales & Catering at all times

    Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions

    Be familiar with all safety and emergency procedures including OSHA requirements

    Attend relevant meetings

    Compensation & Benefits

    We offer competitive wages and benefits while fostering a diverse and inclusive work experience.

    We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.

    About our Brand

    Designed in collaboration with Sean Knibb, the LINE LA, originally built in 1964, embraces its mid-century bones and culturally rich neighborhood to create an inspiring boutique hotel experience. A place of community and gathering, the LINE LA’s lobby welcomes travelers and neighbors alike. Between locally crafted dishes, a shop locally-curated by art and design collective Poketo, and nightlife vibes designed by the Houston Brothers, the LINE delivers a rich, layered, urban experience unlike any other in Los Angeles.