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Bell Captain

The Line

Bell Captain

Washington, DC
Full Time
  • Responsibilities

    About our Company

    We Make Hotels. Sydell Group builds and operates unique properties that are a reflection of their neighborhoods, a celebration of architecture and design, and a gathering place for visitors from near and far. Our hotels are collaborations among exceptional talent from the creative, culinary, and retail worlds, and our goal is to create travel experiences that offer inspiration and a sense of connection to our respective cities. Sydell Group's diverse portfolio of award-winning hotels include NoMad New York, Los Angeles and Las Vegas; The LINE LA, DC and Austin; Freehand Miami, Chicago, LA and New York; The Ned, London and Park MGM, Las Vegas; as well as the forthcoming NoMad London and LINE San Francisco.

    We are seeking a dynamic Bell Captain to join our team. A successful candidate will have a proven track record of success in an upscale hotel Bellperson role, a genuine passion for the hospitality industry and an entrepreneurial spirit. The bell captain supervises the bell staff by setting work schedules, assigning duties and supervising their day-to-day work. This includes calling bell staff to the front desk for service and overseeing the way they carry out guest services, from transporting luggage to answering guest questions and fulfilling requests.


    Greet every guest with a smile and maintain eye contact and escort them to their rooms

    Must be courteous and gracious, maintaining a professional demeanor at all times

    Maintain high standards of personal appearance and grooming, which includes adhering to the proper dress code when working

    Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel

    Handle all guest interactions with the highest level of hospitality and professionalism which includes accommodating special requests whenever possible, resolving customer complaints, assisting customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

    Open vehicle doors and property doors for guests and employees

    Greet all guest passing through lobby and offers them assistance

    Escort guests to room upon arrival and provide an adequate room orientation; during transit provide genuine interest and anticipatory service towards guest

    Handle and tag guest luggage, deliver luggage to rooms upon check-in, pick up luggage from room upon departure, and move the luggage to storage or the front drive as needed

    Maintains proper records of deliveries and pick-ups

    Ensure all calls are answered in a courteous, efficient and professional manner

    Maintain constant communication between all departments as needed

    Possess knowledge of all hotel services and amenities

    Responsible for maintaining front office/lobby appearance while on duty

    Coordinate relocation of guests when necessary

    Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company, delivering clean laundry, guest mail/messages or sundry items to guest rooms; running errands for guests and the hotel that may require local travel off the hotel property and responding to other special requests

    Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency

    Participate in scheduled departmental meetings as requested

    Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions

    Be familiar with all safety and emergency procedures including OSHA requirements

    Attend relevant meetings

    Core Competencies

    High School diploma or general education degree (GED)

    Three (3) years related experience in hospitality or service industry preferred

    Strong communication skills

    Collaborative spirit

    Ethical Conduct

    Computer Proficiency: Microsoft Office, Opera PMS

    Positive Attitude

    Eye for Detail

    Problem solving abilities

    Compensation & Benefits

    We offer competitive wages and benefits while fostering a diverse and inclusive work experience.

    We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.

    About our Brand

    More than a group of hotels, The LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places. LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.