About our Company
We Make Hotels. Sydell Group builds and operates unique properties that are a reflection of their neighborhoods, a celebration of architecture and design, and a gathering place for visitors from near and far. Our hotels are collaborations among exceptional talent from the creative, culinary, and retail worlds, and our goal is to create travel experiences that offer inspiration and a sense of connection to our respective cities. Sydell Group's diverse portfolio of award-winning hotels include NoMad New York, Los Angeles and Las Vegas; The LINE LA, DC and Austin; The Ned, London and Park MGM, Las Vegas; as well as the forthcoming NoMad London and LINE San Francisco.
JOB OVERVIEW:
You are all about the guest's overall experience. You understand that the Front Office department is a critical touchpoint in the hotel, and your guest relations skills and natural ability to foster relationships ensures that you are ON it. You will learn each role in the department and assist the Front Office team where needed with the front desk, bell staff, and phone coverage. You are fluid in your communication with other departments, enabling smooth operations. You are an expert in service recovery so that when something goes wrong, you can easily turn it into a positive experience for our guests. Whether you’re looking to begin or further your long-term hospitality career, the Guest Service Agent position is the perfect place to start.
DUTIES AND RESPONSIBILITIES:
Greet every guest with a smile and maintain eye contact.
Must be courteous and gracious, maintaining a professional demeanor at all times.
Maintain high standards of personal appearance and grooming, which includes adhering to the proper dress code when working.
Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel
Perform assigned daily front office functions to ensure courteous, dynamic, and professional guest service levels.
Have a full knowledge of all aspects of Front Office roles.
Work a rotating schedule of Front Desk, Bell and Phone Operator, and Night Audit shifts as hotel scheduling needs demand.
Help resolve guest complaints in a satisfactory manner.
Execute daily group arrival/departure preparation, special requests, room assignments and guest amenity programs
Coordinate with all front office staff on daily shift and individual duties.
Support and comply with hotel policy and company policy in matters concerning accounting, purchasing, credit and cash handling.
Responsible for inspecting and maintaining front office/lobby appearance while on duty.
Coordinate transportation and relocation of guests when necessary.
Various duties and projects as assigned.
Maintain proper operation of all aspects of our Property Management System.
Understand all fire/safety procedures and provide necessary assistance to guests and employee in the event of an emergency.
Participate in scheduled departmental and administrative meetings as requested.
Perform any other duty or function that may be required- there’s no such thing as “that’s not my job” here.
KNOWLEDGE, REQUIREMENTS AND SKILLS:
Schedule- Must be available for a flexible schedule including AM, PM and Mid Shifts, and Overnight, Weekends and Holidays.
Education: High-School Graduate or GED. College education preferred
Experience:
One year hotel experience preferred
Excellent reading, writing and oral proficiency in the English Language.
Previous customer service, hotel, and/or related experience helpful.
Skills:
Excellent reading, writing & oral proficiency in the English language.
Bi/Multi-Lingual a plus
Excellent organizational skills
Excellent attention to detail
Ability to multitask
Excellent Communication Skills
Able to handle a large volume of guest interactions in an efficient and courteous manner
Ability to stand and walk for the duration of your eight-hour shift
Proficient in Microsoft Office, Internet
Work well under pressure.
Requires being a team player.
Compensation & Benefits
We offer competitive wages and benefits while fostering a diverse and inclusive work experience.
We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.
About our Brand
More than a group of hotels, The LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places. LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.