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Overnight Guest Service Operator (PBX Agent)

The Line

Overnight Guest Service Operator (PBX Agent)

Austin, TX
Full Time
  • Responsibilities

    About our Company

    We Make Hotels. Sydell Group builds and operates unique properties that are a reflection of their neighborhoods, a celebration of architecture and design, and a gathering place for visitors from near and far. Our hotels are collaborations among exceptional talent from the creative, culinary, and retail worlds, and our goal is to create travel experiences that offer inspiration and a sense of connection to our respective cities. Sydell Group's diverse portfolio of award-winning hotels include NoMad New York, Los Angeles and Las Vegas; The LINE LA, DC and Austin; Freehand Miami, Chicago, LA and New York; The Ned, London and Park MGM, Las Vegas; as well as the forthcoming NoMad London and LINE San Francisco.

    We are seeking a dynamic Overnight Guest Service Operator (PBX Agent) to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.


    Answer every call in timely, courteous, and gracious manner, always maintaining a professional demeanor

    Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel

    Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible

    Resolve customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

    Create a friendly, comfortable and helpful atmosphere for guests that demonstrate the highest standards for gracious hospitality

    Handle guest inquiries in a prompt and courteous manner, whether personally or by directing the guest to the appropriate department

    Ability to give directions to all guests and patrons to the hotel and/or surrounding area destinations

    Possess knowledge of all hotel services, facilities, outlet operating hours and amenities

    Proficient in all hotel systems including Property Management System, Guest Request, and Reservation systems

    Knowledgeable in both areas of the Front Desk and Reservations in the Property Management System

    Be able to assist guest with billing inquiries, availability, and service recoveries

    Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency

    Participate in scheduled departmental meetings and all other relevant meetings as requested

    Core Competencies

    High School diploma or general education degree (GED)

    One (1) year related experience preferred

    Strong communication skills

    Collaborative spirit

    Ethical Conduct

    Computer Proficiency: Microsoft Office, Opera PMS

    Positive Attitude

    Eye for Detail

    Problem solving abilities

    Compensation & Benefits

    We offer competitive wages and benefits while fostering a diverse and inclusive work experience.

    We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.

    About our Brand

    More than a group of hotels, The LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places. LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.