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Express Sales Manager

The Line

Express Sales Manager

Austin, TX
Full Time
Paid
  • Responsibilities

    About our Company

    We Make Hotels. Sydell Group builds and operates unique properties that are a reflection of their neighborhoods, a celebration of architecture and design, and a gathering place for visitors from near and far. Our hotels are collaborations among exceptional talent from the creative, culinary, and retail worlds, and our goal is to create travel experiences that offer inspiration and a sense of connection to our respective cities. Sydell Group's diverse portfolio of award-winning hotels include NoMad New York, Los Angeles and Las Vegas; The LINE LA, DC and Austin; Freehand Miami, Chicago, LA and New York; The Ned, London and Park MGM, Las Vegas; as well as the forthcoming NoMad London and LINE San Francisco.

    We are seeking a dynamic Sales Manager to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

    Responsibilities

    Respond to internal and external Sales inquiries or requests and provide assistance as needed

    Redirect Sales related calls or distribute correspondence to the appropriate person of the team

    Act as a liaison with other departments or functions (Operations, Front Office, F&B, etc.)

    Actively solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communications

    Adjust group pricing and recommend group concessions as needed to secure group business in support of hotel budget targets

    Work with the Special Events Manager on Wedding Packages to increase additional revenue opportunities associated with Rooms Only Wedding Blocks.

    Use company wide programs, sales developments, prospecting projects and reporting for group business development

    Follow up on all business inquiries and leads to generate group room nights and associated food and beverage revenue to impact RevPar performance

    Achieve monthly, quarterly and annual revenue and direct sales goals including outside sales calls, prospecting calls, site inspections, and entertainment as outlined

    Develop and maintain rapport with hotel community and key community contacts to ensure a visible presence in the industry

    Perform customer site inspections to uncover needs and present solutions that will maximize booking opportunity and create strong customer relationships

    Create VIP or Group resumes identifying and communicating traveler’s needs and acting as liaison to ensure all operational and marketing aspects of their stay are met

    Understand and utilize the sales tools the company provides and to follow and support all sales and marketing operating systems. Ability to sell all hotel products and services

    Review daily arrivals to isolate potential new clients

    Participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Bi-Monthly Board of Operations, Menu Tastings, and Planning Visits

    Consistently offer professional, friendly and engaging service

    Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees

    Balance operational, administrative and colleague needs

    Competencies

    Four-year college degree preferred

    Must have a minimum three (3) years of experience in hospitality sales required

    Market knowledge and sales experience preferred

    Strong experience in Group Market preferred

    Strong ability in using MS Office (MS Excel, Word, and MS PowerPoint, in particular) Delphi and access database tools

    Outstanding communication and interpersonal skills

    Ability to handle data with confidentiality

    Excellent reading, writing and oral proficiency in the English Language

    Excellent organizational, time management skills and attention to detail

    Ability to multitask

    Work well under pressure, requires being a team player

    Compensation & Benefits

    We offer competitive wages and benefits while fostering a diverse and inclusive work experience.

    We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.

    About our Brand

    More than a group of hotels, The LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places. LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.