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Reservations Agent

The Line

Reservations Agent

Los Angeles, CA
Full Time
Paid
  • Responsibilities

    About our Company

    Founded by Andrew Zobler, Sydell Group is the creator and manager of unique hotels deeply rooted in their location and architecture. Sydell's core expertise is an ability to collaborate with original talent within the world of design, food & beverage, and retail, and bring them together in the creation of compelling new hotels that engage the communities around them. Sydell Group’s diverse portfolio of award-winning properties includes NoMad New York, Los Angeles and Las Vegas; the LINE LA, DC and Austin; Freehand New York, LA, Miami, and Chicago; The Ned, ondon; Park MGM, Las Vegas; Saguaro Palm Springs and Scottsdale; and the upcoming NoMad London and LINE San Francisco.

    We are seeking a dynamic Reservations Agent to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

    Responsibilities

    Answer all incoming calls in a friendly and efficient manner. Provide guest with the requested information concerning the city, the hotel and its services. Obtain the necessary information from the guests and enter it into the PMS computer system. Must be effective in sales and upselling. (60%)

    Process all incoming reservations received via rooming lists, emailed or in house rooming list, housing bureau forms, or faxes, email confirmations administrative message when requested. (35%)

    Other duties as assigned. (5%)

    SUPPORTIVE FUNCTIONS:

    In addition to performance of performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.

    Block special request reservations and suites.

    Maintain a clean and well-organized workstation.

    File daily reservations and other correspondence.

    Answer questions concerning reservations for employees of the other departments including but not limited to sales, Convention Services, and Executive Office.

    Must be able to speak, read, write and understand the primary language(s) used in the workplace.

    Must be able to read and write to facilitate the communication process.

    Requires good communication skills, bother verbal written.

    Must possess basic computational ability.

    Must possess basic computer skills.

    Ability to be persuasive with telephone sales skills.

    General knowledge of city and its attractions.

    Core Competencies

    High School diploma or general education degree (GED)

    Three (3) years related experience in hospitality or service industry preferred

    Strong communication skills

    Collaborative spirit

    Ethical Conduct

    Computer Proficiency: Microsoft Office, Opera PMS

    Positive Attitude

    Eye for Detail

    Problem solving abilities

    Compensation & Benefits

    We offer competitive wages and benefits while fostering a diverse and inclusive work experience.

    We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.

    About our Brand

    Designed in collaboration with Sean Knibb, the LINE LA, originally built in 1964, embraces its mid-century bones and culturally rich neighborhood to create an inspiring boutique hotel experience. A place of community and gathering, the LINE LA’s lobby welcomes travelers and neighbors alike. Between locally crafted dishes, a shop locally-curated by art and design collective Poketo, and nightlife vibes designed by the Houston Brothers, the LINE delivers a rich, layered, urban experience unlike any other in Los Angeles.