Job Description

SUMMARY  Assist arriving and departing guests with their luggage.  Provide information and services to guests and patrons.

ESSENTIAL JOB FUNCTIONS •    Escort arriving guests to their rooms on a rotating basis with other Bell staff, handling their luggage with care and efficiency •    Give summary of hotel information to guest •    Ensure guest room is in order and describe location of television remote, air conditioning control, guest services directory, safety procedures, etc. to guests checking in •    Handle luggage for tour or group check-ins in accordance with established procedures •    Follow baggage tagging procedures and ski storage procedures •    Transport in-house guest skis to Ski Concierge and at end of the day  •    Assist the Concierge and Ski Concierge on duty as required by answering the phone and taking messages •    Assist with valet parking, door and driving functions as needed •    Know about all daily functions, locations, and times for appropriate guest direction •    Perform tasks as required by the Concierge on duty to provide maximum guest service •    Describe all hotel services and hours of operation; provide safety information and other information as needed •    Deliver messages, packages, or other items to guest rooms or other areas of the hotel expeditiously, placing in designated areas •    Assist departing guest with their luggage from guest rooms and checking it into storage, or bringing it to the entrance and assisting doorperson in loading it into the automobile •    Maintain a high standard of cleanliness in the Living Room, Lobby and Bell storeroom •    Polish the brass bell carts daily •    Report any deficiencies or guest dissatisfaction at once to the Front Desk and Guest Services Manager •    Display a high level of friendly and courteous service at all times, as well as a cooperative attitude with all hotel employees •    Make manager aware of guest’s comments or complaints •    Report to work in a neatly groomed and acceptable manner as outlined in the Employee Resource Guide •    Report to work on time •    Comply with all policies of the Rooms Division, The Little Nell, and Aspen Skiing Company •    Be familiar with hotel fire and safety procedures  •    Assist in emergency and security procedures as directed by management •    Complete tasks and projects delegated by your manager and assist other departments as staff and business levels demand

Qualifications

•    High school diploma or equivalent •    Current Driver’s License with no violations  •    Previous hotel experience helpful •    Able to handle a variety of different tasks at the same time  •    Command of the English language  

Additional Information

PHYSICAL DEMANDS •    Ability to lift heavy objects (50 lbs) •    Standing, kneeling, and bending for extended periods of time