Please note: we currently have listings for both this position and an Account Manager. We will hire one, but not the other.
LOOMA BACKGROUND
Looma exists to connect shoppers to the people and stories behind food & beverage products. Our first product, Loop™ At-Shelf Maker Stories, is a network of smart tablets in grocery stores that play short, human-centric films connecting producer to consumer. The data generated by Loop™ fuels our proprietary film production and optimization processes, forming a flywheel we believe will one day power the world's most sophisticated platform for human-centric point-of-decision video.
POSITION SUMMARY
Looma's Customer Success Associate will be responsible for delivering (and helping architect) a delightful experience for Looma's brand partners. They will walk brand partners through the entire campaign management process, from campaign commitment through delivery of a post-campaign report. The role will require substantial client engagement and project management, meaning optimal candidates will be both warm / personable and organized. The Customer Success Associate position will report to our Head of Brand Sales.
This role will consist of two primary sets of responsibilities. These are listed below, along with the core work and projected time allocation for each.
Brand Partner Account Management (80%)
Brand Journey Architecture (20%)
ATTRIBUTES & QUALIFICATIONS
Structure & Compensation
Looma will provide a competitive compensation package consisting of base salary, commission, and stock options. All Looma compensation packages include cash / equity flexibility (i.e. you can opt for more equity and less cash or vice-versa).
Benefits
LOOMA'S HIRING PHILOSOPHY
Looma believes culture is one of the strongest predictors of success for a startup. Strong contributors to Looma's culture will exhibit the following characteristics:
DIVERSITY & NONDISCRIMINATION Looma believes diversity is a fundamental good, and we are committed to promoting diversity both in our workplace and through the stories we tell. We do not discriminate on the basis of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, class or caste status, or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business.
KEYWORDS
Customer Success, Account Management, Project Management, Program Design, Program Management CPG, Retail, Adult Beverage, Craft Beer, Wine, Startup, Venture Capital, Retail Tech, Adtech, Retail Media, Consumer Goods