Passionate about improving healthcare experiences and creating meaningful patient relationships? Here's your chance to transform the healthcare industry! Join the vibrant and fast-paced team at Patient Engagement Solutions, a dynamic company pioneering the delivery of top-tier customer engagement services for medical practices. We are in search of a highly motivated and empathetic Medical Customer Experience Representative to augment our team of dedicated professionals. This full-time, remote role offers you an opportunity to make a significant difference in a rapidly expanding community-oriented organization that values your growth and aspirations. Our commitment to your well-being is unwavering, which is why we provide a comprehensive benefits package that kicks in after just 90 days. This includes paid time off, a 401k plan, flexible scheduling, competitive wages, and a full suite of health coverage encompassing health, dental, and vision insurance. Responsibilities: As our Medical Customer Experience Representative, you will: * Offer superior patient interaction experiences by addressing inbound calls with professionalism and compassion. * Exhibit stellar conflict resolution skills by calmly de-escalating challenging situations with dissatisfied patients, providing solutions and comfort. * Initiate outbound calls to patients and healthcare facilities for appointment rescheduling and information gathering. * Collaborate with our talented call center team to continually enhance patient services and professional development. * Efficiently triage patient calls, directing concerns to the appropriate parties. * Demonstrate a comprehensive understanding of commercial health insurance and essential medical terminology. * Uphold a gold standard of customer service at all times. * Safeguard sensitive information in compliance with HIPAA protocols. Requirements: * At least one year of relevant experience. * Practical knowledge of medical office procedures. * Proficiency in MS Office, databases, and EHR systems. * Exceptional communication and customer service skills. * High-level computer literacy and effective multitasking capabilities. * Proficient knowledge across all insurance types. * Impeccable organization skills with keen attention to detail. * Familiarity with AthenaHealth systems is preferred. Elevate your career by joining us in our quest to revolutionize patient engagement! If you're an energetic, quick-learner seeking a fast-paced and positive work environment, don't hesitate to apply. Job Type: Full-time, Remote Salary: $17.00 - $20.00 per hour Benefits: * 401(k) * Dental, Health, Life, and Vision insurance * Paid time off Schedule: * 8-hour shifts with various days and times available Company Description Patient Engagement Solutions is a trailblazing healthcare services company that is revolutionizing the patient experience in the medical sector. We specialize in delivering superior customer engagement and support services tailored for medical practices. Driven by our commitment to enhance patient satisfaction, we facilitate seamless communication between healthcare providers and patients, ensuring a compassionate, professional, and efficient healthcare experience. Our team is a vibrant blend of dedicated professionals who collaborate to drive innovation in patient care services. As a rapidly expanding organization, we offer dynamic opportunities for professional growth, fostering a positive work environment where individual contributions are recognized and rewarded. Our unwavering commitment to growth and quality service sets us apart as a leading force in the healthcare industry.
Patient Engagement Solutions is a trailblazing healthcare services company that is revolutionizing the patient experience in the medical sector. We specialize in delivering superior customer engagement and support services tailored for medical practices. Driven by our commitment to enhance patient satisfaction, we facilitate seamless communication between healthcare providers and patients, ensuring a compassionate, professional, and efficient healthcare experience.\r\n\r\nOur team is a vibrant blend of dedicated professionals who collaborate to drive innovation in patient care services. As a rapidly expanding organization, we offer dynamic opportunities for professional growth, fostering a positive work environment where individual contributions are recognized and rewarded. Our unwavering commitment to growth and quality service sets us apart as a leading force in the healthcare industry.