The Mark Boyland Team at Keller Williams Realty is hiring a Client Care Coordinator. This dynamic role is a combination of a traditional Listing Coordinator and Closing Manager, allowing you to work closely with both leadership and clients on their real estate transactions from start to finish. An amazing opportunity to learn all sides of real estate. In this position, your responsibilities encompass the smooth rollout of new team listings, managing those listings once launched, and throughout the remainder of the home sale process from accepted offer to contract to the moment it closes. This position requires someone who is highly organized and detail-oriented; who is comfortable working within a systematized process; who is a self-starter with critical thinking skills; who has the ability to prioritize tasks; who is comfortable working with several team members at once; who is highly detail-oriented; and who has strong customer service skills. A high level of service to our trusted and valued clients is of utmost importance.   This is a full-time salaried position. Office hours are Monday through Friday, with some weekend work needed for urgent matters. General real estate office experience is a plus. Responsibilities: WHAT YOU’LL DO: THE LISTING PROCESS: • Prepare listing paperwork and presentations for multiple agents • Build each listing which includes working with Town Hall to collect the following; current tax information, Property Cards and Building File ensuring the client has proper paperwork files • Schedule photography • Obtain vendor estimates and schedule cleanings and repairs on homes getting ready to be listed to sell • Work with the seller to create a final listing that will be uploaded to the MLS • Lockbox placement/tracking • Riders Placed/signs ordered and tracking • Open House schedule with both sellers and covering agent • Manage listing once live on the MLS including showings and any issues that arise  • Back up to Client Care Manager and Transaction Manager • Other administrative tasks that develop WHAT YOU'LL DO  THE CLOSING PROCESS:  • Oversee all aspects of buyer and seller transactions from accepted offer to closing  • Ensure that all contract dates and deadlines are met • Complete under contract and closing checklist for each transaction • Maintain client relationships by addressing any concerns and resolving issues as they arise • Maintain regular and professional communication with clients, agents, attorneys, lender and title company throughout entire transaction • Make arrangements for commission check pickup/delivery • Bring all keys and remotes to closing • Order signpost removal for each listing sold • Schedule and coordinate final walkthrough for all buyer closings • Confirm closing time and location, input on calendar • Coordinate any necessary repair estimates • Coordinate all inspections and appraisals Qualifications: Qualifications • Real Estate transaction coordination experience is a plus • Real estate license not (initially) required • Excellent attention to detail • Believes in prioritizing the customer experience • Cool and calm demeanor when resolving issues and communicating with Agents and Clients • Experience with email, phone, and customer relationship management tools to communicate with clients and other parties in real estate transactions • Proficient in Microsoft products, Google Apps for Business, Adobe Acrobat and overall use of technology • Work well independently and as a member of a team  • Is very organized and can keep track of several key dates very efficiently • Self-driven, a superb multi-tasker who can handle working in a fast-paced environment Compensation: $50,000

• What You’ll Do:The Listing Process: • Prepare listing paperwork and presentations for multiple agents • Build each listing which includes working with Town Hall to collect the following; current tax information, Property Cards and Building File ensuring the client has proper paperwork files • Schedule photography • Obtain vendor estimates and schedule cleanings and repairs on homes getting ready to be listed to sell • Work with the seller to create a final listing that will be uploaded to the MLS • Lockbox placement/tracking • Riders Placed/signs ordered and tracking • Open House schedule with both sellers and covering agent • Manage listing once live on the MLS including showings and any issues that arise  • Back up to Client Care Manager and Transaction Manager • Other administrative tasks that developWhat you'll do The Closing Process:  • Oversee all aspects of buyer and seller transactions from accepted offer to closing  • Ensure that all contract dates and deadlines are met • Complete under contract and closing checklist for each transaction • Maintain client relationships by addressing any concerns and resolving issues as they arise • Maintain regular and professional communication with clients, agents, attorneys, lender and title company throughout entire transaction • Make arrangements for commission check pickup/delivery • Bring all keys and remotes to closing • Order signpost removal for each listing sold • Schedule and coordinate final walkthrough for all buyer closings • Confirm closing time and location, input on calendar • Coordinate any necessary repair estimates • Coordinate all inspections and appraisals