The Math Learning Center (MLC) is seeking a SALESFORCE ADMINISTRATOR to join our team.
MLC is a nonprofit organization serving the education community. OUR MISSION IS TO INSPIRE AND ENABLE INDIVIDUALS TO DISCOVER AND DEVELOP THEIR MATHEMATICAL CONFIDENCE AND ABILITY. We offer innovative and standards-based curriculum, resources, and professional development. Our products and services are used by educators throughout the United States and in many international locations.
This position is located in Salem or Portland, Oregon.
WE OFFER OUR EMPLOYEES AN EXCELLENT WORK ENVIRONMENT THAT INCLUDES:
- An emphasis on collaboration where all staff are expected to participate in achieving organizational goals.
- A dedicated team of mission driven professionals who are passionate about math education.
THE OPPORTUNITY
- Implement and maintain Salesforce Sales Cloud, Field Service Lightning and Rootstock system configuration and system integrations
- Translate business requirements into functional solutions and will be responsible for the full application architecture process
- Assist analyzing business functions and processes, collecting requirements, evaluating output requirements and formats
- Manage data feeds and other integrations. Research, recommend and implement AppExchange applications for Salesforce to meet business needs
- Analyze requirements, construct workflow charts and diagrams, determine system capabilities; assist with writing technical specifications
- Conduct use case, unit and system testing of new functionality and projects. Assist with building of test plans, scenarios, and scripts to support QA/ UAT efforts
- Collaborate with project managers to identify project milestones, tasks, and required resources to develop a detailed project plan
- Provide end-user application support and release management (migration, refreshes, version control and deployment)
QUALIFICATIONS
- 3-6 years experience administering and supporting Salesforce across multiple functions in an organization
- Salesforce.com Admin certification required
- Sales Cloud, Service Cloud and Developer certifications preferred
- Experience with Rootstock, Field Service Lightning, APIs preferred
- Excellent project management skills
- Ability to configure features, build objects, formula fields, workflows, custom views and other content
- Proven ability to design and implement new processes and facilitate user adoption
- Demonstrated ability to prioritize simultaneous requests
- Ability to critical evaluate information gathered from multiple sources, reconcile conflicts, and distinguish user requests from the underlying true needs
- Creative and analytical thinking with strong problem-solving skills
- Excellent verbal and written communication skills
- Experience with Salesforce Community Cloud is highly desired
- Strong business analyst experience including requirements gathering, functional specifications and QA test scripts
- Ability to assess the impact of new features and customizations on the upstream and downstream application, systems and processes
Offers of employment are contingent upon successfully passing background check and drug screen.
The Math Learning Center is committed to equity and diversity in our workplace and we are an equal opportunity employer. We provide fair and equal opportunities for all employees and job applicants regardless of race, color, religious creed, national origin, ancestry, age, sex, gender, pregnancy, sexual orientation, marital status, familial status, disability, or genetic information, in compliance with applicable federal, state and local law. The Math Learning Center hires and promotes individuals solely on the basis of their qualifications for the job to be filled.