Job Description

The Matian Firm, APC dedicates its resources by helping thousands of clients with their immigration, criminal, personal injury, and employment law cases by providing excellent legal services. With our consistent and outstanding track record in representation and its growth, it is no question why The Matian Firm is a top firm for career opportunities. With collective years of experience, our firm is eager to help the community by finding the brightest minds to help the kindest hearts. 

Our Los Angeles office is looking to hire an experienced Call Center Representative with a desire to grow within the legal industry. This position must be staffed by an individual who is sales oriented, and works well with people. We ask that you have a strong customer service background and possess the ability to screen potential client calls. You will ensure operational excellence and handle a large volume of incoming client calls. We're looking for candidates who have experience in Intake or call center. You will report directly to the Intake Manager. This position will often be the first line of contact for potential clients.

RESPONSIBILITIES

• Screen telephone calls before scheduling an attorney-client consultation
• Persistently monitor all potential new client inquiries (email, internet, phone and referrals)
• Immediately contact every potential client and establish relationship with client
• Follow up with pending inquiries
• Update logs and reporting systems to reflect status of all potential new clients
• Conduct potential new client interviews with genuine empathy and compassion
• Schedule appointments for potential clients
• Take accurate notes during the attorney-client initial consultation
• Collaborate with our attorneys to complete the initial consultation process
• Assist attorneys with administrative tasks related to opening new cases and maintaining databases
• Follow instructions from the supervising attorney and perform accordingly
• Write emails, transcribe notes, research legal documents, fax, copy, and create spreadsheets (can maintain complex spreadsheets)

QUALIFICATIONS

• Are bilingual (English/Spanish) with full proficiency
• 2-3 years of call center and/or sales experience
• Strong background with performance-based metrics
• Case Management software experience is a major plus
• Resourceful and motivated to solve issues as they arise
• Customer service and sales attitude

Here at the Matian Firm, WE OFFER MEDICAL, DENTAL, AND VISION INSURANCE. WE HAVE A GREAT COMPENSATION PACKAGE INCLUDING A 401(K) PLAN. SOME PERKS INCLUDE CATERED LUNCHES, COMPLIMENTARY PARKING, PAID TIME OFF, AND MORE! Come be apart of our growing firm and its opportunities for your career development. You will learn and develop alongside a team of professionals who aim to excel in the legal industry. 

The Matian Firm, APC is an equal employment opportunity employer, and we welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status or genetics. We are dedicated to providing an inclusive, open, and diverse work environment.