The Merchant Hotel is seeking a passionate, outgoing and compassionate leader to oversee our Guest Experience team and create magical moments for the guests of our luxury boutique Salem, MA hotel. Located in the center of Salem, steps away from the city’s museums, restaurants and historic sites, we offer our guests a beautiful respite from the energy of the downtown area and an attentive, personalized style of service. This position would be a perfect fit for a highly organized person who loves the limelight and sparking joy in others! Our small team does a little bit of everything and needs someone who is excited for an opportunity to actively participate throughout the property on a daily basis and meaningfully engage with our guests. Responsibilities: Along with being the face of our Guest Experience team, some of the responsibilities of this position include: • Directly overseeing all Front Desk, Reservations, and Billing functions • Ensuring that each guest experience exceeds expectations. Interfacing with guests on a daily basis and resolving any concerns that may arise • Supervising and ensuring the ongoing training of the Guest Experience team • Planning and directing our guest recognition program • Participating in the conception and execution of our curated food and beverage program • Working with the General Manager, elevate the guest and team experience • Learning the ins and outs of our property in order to troubleshoot operational issues Qualifications: • Must enjoy and be able to meet the public with poise. A great conversationalist with the ability to quickly build rapport and credibility • Excellent English written and verbal communication skills, conveying information and ideas clearly • Proficient in Microsoft Office or similar environment • Proficient with Clock or similar property management systems • 2+ years of hotel front of house, or related, experience • Must be neat, courteous, flexible and extremely detail-oriented. • Ability to take and give direction and work with a variety of colleagues and guests • A constant drive to improve the experience of our users and our internal processes: "How can I make things better?" • A team player who is flexible and willing to help support the property and Lark Hotels goals and the ability to support other hotel room operations Compensation: $20 - $22 hourly

• Along with being the face of our Guest Experience team, some of the responsibilities of this position include: • Directly overseeing all Front Desk, Reservations, and Billing functions • Ensuring that each guest experience exceeds expectations. Interfacing with guests on a daily basis and resolving any concerns that may arise • Supervising and ensuring the ongoing training of the Guest Experience team • Planning and directing our guest recognition program • Participating in the conception and execution of our curated food and beverage program • Working with the General Manager, elevate the guest and team experience • Learning the ins and outs of our property in order to troubleshoot operational issues