Job Description

This is a temporary full time position for a Customer Services Rep at Fort Leavenworth, KS. The end date for this position is before September 3, 2021. The hours for this position are Monday - Friday from 7:30 AM - 4:30 PM.

The Customer Service Representative serves as the first line of customer service for residents & guests. He/She provides information, resolves any emerging problems, & answers questions with accuracy & efficiency. The goal is to ensure excellent service standards & maintain high customer satisfaction. The CSR remains current on & compliant with policies & laws affecting operations including the Landlord Tenant code, Fair Housing laws, & other applicable laws. Also performs a variety of administrative & office support activities. Will carry out assigned duties in an effective & efficient manner. Will also perform other duties as requested

1. Provide excellent customer service at all times.
2. Receive and respond to a high volume of inquiries from residents, vendors, team members, and guests.
3. Use various means of communication to interact with residents and handle customer service issues.
4. Answer all phone calls promptly and professionally.
5. Identify and assess resident needs to achieve satisfaction.
6. Confirm and schedule appointments as necessary.
7. Receive and enter resident service requests in the company database, and relay information to or from work crews and supervisors.
8. Be familiar and have a good working knowledge of company policies, products, and services to better serve residents.
9. Obtain and evaluate all relevant information to handle product and service inquiries.
10. Ensure complete and accurate capture, data entry, and maintenance of resident information.
11. Maintain records of resident interactions, details of inquiries, comments, complaints, and actions taken.
12. Alert managers/supervisors quickly to significant resident issues and concerns.
13. Effectively communicate issues, problems, ideas, concerns and information on work progress verbally and in writing.
14. Review files, records, and other documents to obtain information for responding to requests.
15. Compile and generate reports.
16. Copy, sort, and file records.

Qualifications

Required Experience:

1. Minimum 1 year administrative experience.
2. Proficient in all Microsoft Office Programs and the on-site rental system as applicable to job responsibilities.

Required Education/Training:

1. High School Diploma or GED.
2. Valid Driver’s License and acceptable driving record.
3. All specific certifications required by law.
4. Must pass drug test screening.
5. Must successfully complete all required courses, classes, and training provided by MMS.

Required Skills and Abilities:

1. Action and results-oriented.
2. Resourceful, creative, decisive.
3. Strong customer service, communication, and interpersonal skills required.
4. Excellent organization skills.
5. Ability to work independently and as a member of a team.
6. Ability to work in a fast-paced and customer service-oriented environment.
7. Perform duties under pressure and meet deadlines in a timely manner.
8. Ability to work with sensitive information and maintain confidentiality.
9. Ability to prioritize and manage daily workload to ensure successful completion
10. Ability to follow directives and work with minimum supervision.
11. Must possess the ability to problem solve and prioritize.
12. Interact with co-workers, supervisors, vendors, residents, guests, and the public in a professional and pleasant manner.
13. Ability to maintain professional demeanor while handling complaints and difficult situations.
14. Maintain a pleasant, patient and friendly attitude.
15. Possess a strong attention to detail, positive work ethic, and team player mentality.

Working Conditions:

1. Must be able to work 40 hours per week to include evenings. Occasional overtime hours may be required.
2. Requires routine sitting and walking.
3. Must be able and eligible to drive a company vehicle.

Loyal: Shows firm and constant support to a cause

Thought Provoking: Capable of making others think deeply on a subject

Team Player: Works well as a member of a group

Enthusiastic: Shows intense and eager enjoyment and interest

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Dedicated: Devoted to a task or purpose with loyalty or integrity

All your information will be kept confidential according to EEO guidelines.