Job Description

We are looking for a charismatic full time Front Desk Coordinator to join our busy team. The Front Desk Coordinator is the first point of contact for our clients calling or entering the studio, hence the person must be out-going, amenable, positive and professional.  You must have the ability to recognize and welcome familiar clients, as well as welcoming those new to the studio. The Mill is a Global VFX Studio, and the successful candidate must be able to adapt and grow with the business in order to provide the best possible service to both clients and staff. As well as having clear speech and a friendly, warm telephone manner, you must have a positive attitude to working under pressure and the ability to respond quickly, efficiently and professionally to requests and enquiries. 

Reporting to the Studio Services Manager, you work with 5-8 runners, as well as liaising with our busy production team, providing a 5-star front of house and administration service. 

RESPONISBILITIES

• Greeting clients, building rapport whilst remaining professional and efficient. 
• Answers phones, directs calls to the appropriate person; notify individuals of any messages; ensures reception is consistently manned, and other FoH teams are trained to answer calls at all times. 
• Maintain daily calendar of clients attending sessions and meetings in the building – including conference room bookings. 
• Maintain a professional appearance of reception area. Greet clients and other guests in a pleasant manner and notify the appropriate person that their party is waiting in a timely fashion. 
• Liaise with Production, Runners and Studio Services Manager when clients are in the studio. 
• Order office supplies on the direction of the Studio Services Manager. 
• Manage petty cash receipts in conjunction with the Studio Services Manager. 
• Be proactive in suggesting improvements for the Studio in terms of organization, processes, décor. 
• Booking travel and accommodations for staff. 
• Help with social media/blogging and other PR requests as requested. 
• Other administrative duties as assigned. 
• Active assistance in setting up client and staff entertainment events

Qualifications

• Excellent verbal and written communication skills. 
• Strong client service and phone skills. 
• 2+ year of related work experience. 
• Maintain a calm, welcoming demeanor – good memory for names, voices, and faces. 
• Knowledge of Mac, Word, Outlook. 
• Ability to work well under pressure and prioritize. 
• Understanding of production and VFX production process helpful but not necessary. 
• Experience working in an advertising or media company is also a benefit.

Additional Information

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If you require assistance applying, please reach out to recruitment@themill.com and we'll be happy to assist. 

TECHNICOLOR IS AN EQUAL OPPORTUNITY EMPLOYER Technicolor complies and prohibits against discrimination on the basis of race, religion, creed, color, national origin, ancestry, medical condition (including genetic characteristics), mental and/or physical disability or handicap, marital status, sex, age, veteran status, citizenship status, sexual orientation, gender identity, political party preference, political belief, socioeconomic status, familial status, registered domestic partner status, military service, pregnancy, childbirth and related medical conditions and any other characteristic or activity protected by federal, state/provincial or local law.