Are you or someone you know looking for an amazing opportunity to help service our clients from your home office?

JOIN OUR TEAM!

We are looking to grow our Customer Contact Center Division. This opportunity will allow you the flexibility to work remotely Up To 40 hours per week, select your own servicing hours, receive top-notch client certification training and once you start servicing paid hourly from $9/hr - $14/hr.

FOCUS AREAS:

• Accounting Customer & Product Support
• Tax Customer Service & Software Tech Support
• Travel & Vacation Customer Support
• Tech, Sales & Customer Support
• Roadside Assistance Support
• Community Education Multi-Channel Support

We are currently seeking Independent Contractors for Inbound Client Service Professional Positions. You will serve as a liaison between customers and clients. You will assist with orders, account questions, billing, service cancellations and other inquiries. You are patient, knowledgeable, and friendly towards current and potential customers.

As an Independent Customer Service Professional You Would Perform The Following Tasks:

• Identify customers' needs and use knowledge database to recommend solutions to customer issues/concerns. Handle large volume of phone calls in accordance with policies and procedures.

• Answer customer questions regarding products and services. Create tickets in the client database to document customer interactions.

• Maintain customer accounts (e.g. update contact information, document phone interactions, update special preferences). May sell additional services by recognizing opportunities to up-sell accounts; explaining new features.

• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to position accomplishments

Requirements:

• Previous Customer Service Experience preferred (not required)
• Attention to detail
• Excellent verbal and written Communication skills required
• Strong interpersonal and problem solving skills
• Ability to multi-task in a fast-paced environment.

Equipment Requirements:

• Desktop Computer or Laptop Computer Windows Windows 10 Windows 8/8.1 not supported by some clients. (Please Note: All-In-One Computer Systems Are Not Approved For Usage)

• CPU Speed Dual-core 2.8 GHz or better or Intel i class or AMD Phenom X2 class or better (Please Note: Atom, Celeron, Pentium and Opteron processors are not permitted)

• Noise cancelling headset USB headset (during certification) and telephone headset (during servicing).

• Dual monitors are strongly recommended (not required).

Company Hours of Operation*: (*Subject to change based company need)

• 8am - 10pm EST

• Some Clients Offer 24/7 Servicing Hours After Certification and 90 Day Period

• Types: Part-time, 1099 Contract

• Hourly Range For Several Client Support Professional Positions $9.00 to $14.00 /hour

Please note that we currently do not accept candidates from the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon or Wisconsin. Our company only accepts applicants in the United States.

Learn More About Our Company - Visit Our Website: www.themodernhellocenter.com