Forward Warehouse and Customer Account Coordinator
Job Description
The Mission and Position
The Mission of this colleague is to ensure the long-term success of the enterprise through support of the logistical and forward warehousing related activities resulting in a smooth and economical flow of product, providing impeccable service resulting in accurate and timely shipments of product, processing of invoices, as well as the tracking, reporting and coordination of business unit stepping-stones that result in overall excellent customer satisfaction.
The specialty ingredient business units’ Mission is to be a full service tomato ingredient supplier providing unequivocally superior services and supply-chain solution to specialty, and geographically unique customers. The selected colleague will need to work in conjunction with sales, marketing, and customer service as well as be able to work effectively independently.
Specific Activities
Forward Warehouse Management
Maintain inventories in forward warehouses
Coordinate transfers to the forward warehouses
Generate paperwork for shipments out of the warehouses
Manage warehouse relationships
Reconcile inventories on a monthly basis
Perform detailed inventory audits bi-annually
Resolve any damage or inventory related issues
Approve warehouse related invoices
Logistical Coordination
Customer Service
Receiving, entering and tracking customer orders.
Contract entry
Order entry
Invoicing
Traffic coordination for customer accounts.
Respond to and resolve difficult and time sensitive inquiries and complaints.
Follow and reconcile customer contract commitments on a regular basis to ensure compliance with agreed upon shipping periods.
Ensure product is allocated accurately
Communicate with sales, distribution and accounting colleagues as well as customers on orders then follow up as needed.
Compile, maintain, process and prepare a variety of records and reports.
Qualifications
Educational and Experience Requirements:
Additional Information
All your information will be kept confidential according to EEO guidelines.The Morning Star Company and its affiliates participate in E-Verify.