Benefits:

401(k)

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Tuition assistance

Vision insurance

Wellness resources

Summary Objective: The Membership Associate leads and manages membership sales generation and ensures all boutique operations are consistent with The NOW Massage Boutique standards. Membership Associates also may assist the management team in all boutique operations.

Essential Functions:

Deliver the ultimate massage experience to every guest and member, every time

Meet established monthly sales and performance goals by selling and promoting our memberships

Assist in Membership Sales as directed by management team

Create positive experiences for all guests and prospects

Exhibit excellent customer service – greets members by name, guests, and staff with a smile

Job Responsibilities:

Ensure membership agreements are filled out accurately and completely

Ensure every member is checked in in a timely manner

Set appointments and maintain schedules

Completes follow up calls to prospects, membership renewals, etc.

Promote sales of memberships, boutique items, and gift cards

Maintain daily cleaning checklist for front desk

Leads staff by example

Ensures the front desk is operated with the focus on customer service

Maintains the desk in clean and efficient order

Attends and actively participates in company meetings

Interacts with other staff members in a positive, professional manner

Assume other responsibilities as needed

Work early mornings, evenings, and weekends as needed

Required Knowledge, Skills & Abilities:

Ability to work with team members effectively

Generate, maintain and demonstrate a friendly, enthusiastic, and positive attitude

Ability to handle challenging customer issues with patience, tact and professionalism

Must have a high level of professionalism, honesty, integrity and work ethic

Demonstrated selling skills

Excellent telephone etiquette

Effective organizational skills

Experience working in a team orientated environment

Excellent communication and customer service skills

Understanding of basic cash-handling procedures

Basic computer skills

Verbal and non-verbal communication skills