Job Details

Who We Are… The Ned NoMad is a new members’ club and hotel that opened in the heart of New York in summer 2022. It’s the first international ‘Ned’ site to open following the launch of The Ned London in 2017.

The Property…

Located in The Johnston Building and formerly the NoMad Hotel in Manhattan, the property was built in 1903 as a store and office building. The original architectural features will be honored, with interiors designed by the Soho House Design team.

The Ned NoMad will offer a mix of members-only and public spaces, including 167 bedrooms and suites. Ned’s Club will give members access to a rooftop bar and terrace restaurant as well as a first-floor bar, grill and lounge with live entertainment from The Atrium Stage, seven nights a week. New to the property will be Cecconi’s, a modern day classic Italian restaurant.

The Role…

A Room Attendant is responsible for providing guests services in the hotel and offering Full Service and Turndown Service for guests in an efficient manner that is aligned with the luxury standards of the hotel.

JOB DESCRIPTION

Principle Duties and responsibilities include:

· Perform a variety of cleaning activities such as sweeping, mopping, dusting, and polishing

· Ensure all rooms are cared for and inspected according to standards

· Protect equipment and make sure there are no inadequacies

· Notify superiors on any damages, deficits and disturbances by using the Property Management System

· Deal with reasonable complaints/requests with professionalism and patience

· Check stocking levels of all consumables and replace and refill all amenities according to Ned Standards

· Cleans, fills, and stocks enough water bottles for each room to receive at least two per turndown for the entire building

· Ensures that all items necessary for turndown service are stocked in the housekeeping closets on each floor

· Delivery of all items necessary for turndown to guest rooms

· Responds to calls via radio, KnowCross, or per other hotel protocol

· Assists in clearing rooms and guest corridors of unneeded or dirty items

· Removes trash and recyclables to designated areas

· Replaces/replenishes guest room amenities as needed or requested by room attendants, managers, or guests

· Adhere strictly to rules regarding health and safety and be aware of any company-related practice

· Establishing and maintaining good communications and teamwork with colleagues and other departments

· Participating in scheduled departmental meetings and all other relevant meetings as requested

· Adhering to all standards of operations, policies and procedures, manuals, memos, and verbal instructions

· Must be able to seize, grasp, turn, and hold objects with hands

· Must be able to make fast-paced periodical movements are required to go from one part of the property to others

· Must be able to move, pull, carry or lift at least 20 pounds

· Must be able to kneel, bend, crouch occasionally, and climb is required

· Must be able to perform physical activities such as lifting, cleaning, and stooping

· Must be able to stand, walk, lift, and bend for long periods

· Must be able to bend, stoop, lift, reach, push, twist, walk, crouch, and squat

Additional Qualifications and Skills:

· A candidate for this position must possess the following applicable knowledge, skills, and abilities and demonstrate and provide relevant examples to support their competencies.

· Proven experience as a Cleaner or Housekeeper.

· Ability to work with minimum supervision and maintain a high level of performance.

· Guest and Member oriented and friendly.

· Prioritization and time management skills.

· Working quickly without compromising quality.

· Must be able to access all areas of the property across varied terrain and footing.

· Six (6) months hotel or related experience preferred.

· Must be able to communicate professionally in English, both written and verbal. Conversational abilities in other languages helpful. Preferably Spanish.

· Must be able to multi-task and display the ability to recognize that the guests' interests and needs are always primary. Must be able to lift at least 20 lbs. regularly. Must be able to access all areas of the property across varied terrain and footing.

· Demonstrates knowledge of job-related processes and systems.

· Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.

· Must be able to maintain the confidentiality of information.

· Must be able to work a flexible work schedule, including evenings, weekends and holidays.

· Must be able to multi-task and display the ability to recognize that the guests' interests and needs are always primary.

· Must possess a professional presentation.

· Strong interpersonal and problem-solving skills in a fast-paced environment

· Highly responsible and reliable

· Ability to focus attention on guest needs, always remaining calm and courteous.

Working Conditions/Environment

1. The noise level in the work environment is usually moderate

2. The person having this position may have to lift up to 50lbs on a daily basis

3. The person having this position may have to sit for one (1) hour, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) or more hours per day

4. The work environment characteristics described herein are representative of those an Employee typically encounters while performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our Doors Are Yours to Open…

The Ned is proud to be an equal opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

Apply today and join us as a Room Attendant

#YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO

Work Perks…

· Medical, Dental, Vision, Company Paid Life, STD, LTD Insurance

· Referral bonus + competitive compensation

· Career development, career training

· Flexible work schedules

· Discounted family rates

· Family meals

· Two weeks’ vacation, 9 days PTO, 9 Holidays