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Reservations Agent

The Ned NoMad

Reservations Agent

New York, NY +1 location
Full Time
Paid
  • Responsibilities

    Who We Are…

    The Ned NoMad is a members’ club and hotel that opened in the heart of New York the summer of 2022. We are the first international ‘Ned’ site to open following the launch of The Ned London in 2017.

    The Property…

    Located in The Johnston Building and formerly the NoMad Hotel in Manhattan, the property was built in 1903 as a store and office building. The original architectural features will be honoured, with interiors designed by the Soho House Design team.

    The Ned NoMad will offer a mix of members-only and public spaces, including 167 bedrooms and suites. Ned’s Club will give members access to a rooftop bar and terrace restaurant as well as a first floor bar, grill and lounge with live entertainment from The Atrium Stage, seven nights a week. New to the property will be Cecconi’s, a modern day classic Italian restaurant.

    The Role…

    We are looking for a Reservations Agent to support and report directly into the General Manager. This is a fast-moving business so we are looking for the right individual to be autonomous and be able to pick up multiple tasks and projects at once.

    Our culture is pacey but supportive, so you must be able to work in synergy with your peers and the different departments around you. Being an active communicator who is customer focused and detail-oriented is a must to ensure the experience provided is uniquely brilliant.

    Main Duties…

    Responsible for being one of the first points of contact for members while also greeting guests, answering incoming calls, and creating reservations for the Hotel Stays, Club Dining, and other food and beverage outlets

    Work in Opera Hotel Program and property management system (PMS) to support front office services such as reservation, check-in and check-out therefore saving time, as well as reduces human error.

    Demonstrate a keen eye for detail while maintaining an organized, clean and effective work station

    Promote positive moments for members and guests from time of arrival through time of departure

    Answer questions regarding room rates, hours of operation and amenity availability/pricing

    Maintain a clean, sanitary and safe work environment

    In real-time address guest related questions and take action that results in a positive resolution

    Develop relationships with members and guests while also communicating notable conversations to management

    Promote a positive atmosphere by being approachable and professional

    Administrative tasks (i.e. properly keeping all paperwork logged and filed)

    Perform other duties as assigned by supervisor/manager.

    Requirements

    A minimum of 1+ years of experience in a fast paced and professional environment

    Must have previous experience working in Opera and reservations experience with a high volume hotel or restaurant

    Proven success of “champion of the culture,” facilitating excellent communication and engagement

    Team focused with an understanding of the bigger picture and how you can contribute

    Able to effectively manage different stakeholders and be persuasive

    Physical Requirements:

    Must be able to seize, grasp, turn and hold objects with hands.

    Must be able to work on your feet for at least 8 hours.

    Fast paced movements are required to go from one part of the club to others.

    Must be able to move, pull, carry or lift at least 20 to 60 pounds.

    Occasionally kneel, bend, crouch and climb as required.

    Must be able to use step ladder.

    Our Doors Are Yours To Open…

    The Ned is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

    Apply today and join us as a Host

    #YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO

    Work Perks…

    Medical, Dental, Vision, Company Paid Life, STD, LTD Insurance

    Referral bonus + competitive compensation

    Career development, career training and the opportunity to work internationally

    Flexible work schedules

    Discounted family rates

    Family meals

    Two weeks’ vacation, 9 days PTO, 9 Holidays and much more

  • Locations
    New York, NY • New York, NY