Who We Are… The Ned NoMad is a new members’ club and hotel that opened in the heart of New York in summer 2022. It’s the first international ‘Ned’ site to open following the launch of The Ned London in 2017.
The Property… Located in The Johnston Building and formerly the NoMad Hotel in Manhattan, the property was built in 1903 as a store and office building. The original architectural features have been honoured, with interiors designed by the Soho House Design team.
The Ned NoMad offers a mix of members-only and public spaces, including 167 bedrooms and suites. Ned’s Club will give members access to a rooftop bar and terrace restaurant as well as a first floor bar, grill and lounge with live entertainment from The Atrium Stage, seven nights a week. New to the property is Cecconi’s, a modern day classic Italian restaurant.
The Role… We are looking for an Assistant Front Office Manager to support and report directly into the Front Office Manager. This is a fast-moving business so we are looking for the right individual to be autonomous and be able to pick up multiple tasks and projects at once.
Our culture is pacey but supportive, so you must be able to work in synergy with your peers and the different departments around you. Being an active communicator who is detail-oriented and customer centric is a must to ensure the front office operations are seamless and effective.
Main Duties…
Manage and oversee the front office while maintaining operational procedures and delivering a consistent level of high standards of customer service within the department
Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties
Maintain adequate inventories and assist in ordering operating supplies
Process all guests’ disputes and claims
Influentially promote and mentor staff to achieve departmental goals, related to payroll, expenses, staffing levels and guest service
Manage staff in all aspects including, recruiting, training, schedules, payroll, staff complaints and disciplinary procedures while supporting the new hire on-boarding process with all new employees
Coordinate Front Office activities with other departments for all VIP check-ins
Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure
Responsible for preparing daily reports and financial summaries for leadership
Act as concierge for hotel guests while also supporting check-in/out, restaurant suggestions and car services
Upholds Mystery Shopper guidelines and all Service Standards
Assess staff performance, conduct appraisals, and strategize for improving staff performance.
Greet hotel guests and members upon arrival.
Requirements
A minimum of 3+ years of experience in a fast paced and professional environment
Previous Front Office Manager or Assistant Front Office Manager experience managing a unique and special stay for all members and guests
Proven success of “champion of the culture,” facilitating excellent communication and engagement
Team focused with an understanding of the bigger picture and how you can contribute
Able to effectively manage different stakeholders and be persuasive
Our Doors Are Yours To Open…
The Ned is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
Apply today and join us as a Assistant Front Office Manager
#YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO
Work Perks…
● Medical, Dental, Vision, Company Paid Life, STD, LTD Insurance
● Referral bonus + competitive compensation
● Career development, career training and the opportunity to work internationally
● Flexible work schedules
● Discounted family rates
● Family meals, complementary Night Stay (every 6 months of service)
● Two weeks’ vacation, 9 days PTO, 9 Holidays and much more