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Help Desk Remote Support Professional

T

The Network Pro

Help Desk Remote Support Professional

Fullerton, CA
Full Time
Paid
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  • Responsibilities

    Job Description

    Our HELP DESK SUPPORT PROFESSIONAL is responsible for assisting and supporting the IT infrastructure for our technology-driven clients located throughout Orange County. This position requires amazing Customer Service skills, a well-rounded technical background, strong business intuition, excellent communication skills, and the ability to communicate professionally at all levels of the corporate structure. HELP DESK TECHNICIAN

    • Be Positive and provide amazing customer service to our clients and staff
    • Strive for Personal Accountability
    • Take direction and constructive criticism with a positive “can do” attitude
    • Utilize remote access technologies to provide proactive and reactive IT support to our clients
    • Communicate effectively utilizing various mediums including phone, email, and a service ticketing system.
    • Effectively document client IT environments, applications, and resolution steps in our document management system
    • Collaborate with other team members to resolve IT issues and escalate matters when needed
    • Pay attention to detail and complete task per defined process
    • Review Service Tickets to ensure they are completed per defined procedure
    • Ensure all Service Level Agreement Targets are met
    • On a rotation basis provide after-hours Client Support.
    • Travel to client sites to provide IT service if needed/ assigned
    • Learn our company way of delivering world class service to ensure alignment with our team, including: our technologies, processes, and metrics for success
    • Have a flexible attitude, be creative, and have fun!

    QUALIFICATIONS

    • The successful candidate must possess a minimum of 3 years of full time hands on experience managing business class desktop/ network technologies.
    • One or more technical certifications (MCP, MTA, MCSA, MCSE, CCNA, CCA, VCP)

    TECHNICAL EXPERIENCE:

    • Remote Experience Troubleshooting Microsoft Windows 7, 10 in a business environment
    • Remote Experience managing/ troubleshooting Microsoft Windows Server 2003/2008/2012
    • Proficient with Active Directory Administration and Group Policy Management
    • Proficient LAN/ WAN Network Connectivity Troubleshooting Experience
    • Proficient managing and configuring Hyper V
    • Proficient configuring/ Troubleshooting Firewalls
    • Proficient configuring/ Troubleshooting Network Switches including VLANs
    • Experience with Backup/ Disaster Recovery Devices
    • Experience Configuring/ Troubleshooting NAS devices
    • Experience with Remote Management Tools

    EXPERIENCE WITH:

    • Connectwise
    • Lab Tech
    • Dell Servers
    • Cloud services: Office 365
    • Citrix XenApp and XenDesktop
    • StorageCraft
    • SonicWALL, OpenDNS security technology
    • APC UPS and Powerchute

    KEY SOFT SKILLS:

    • Strong Communication Skills
    • Awesome Customer Service
    • Passionate about documentation, standards, and process
    • Live and die by checklists

     

    THE NETWORK PRO is a growing company looking for amazing people who wish to be an important part of creating something great. We believe in teamwork and want team players. We have an immediate opening for an experienced HELP DESK SUPPORT PROFESSIONAL. If you’re a talented IT professional and you are ready to advance your career, we’d like to talk to you! This challenging and rewarding opportunity will expose you to the latest technologies across our broad client base. The position will allow you utilize your technical expertise and outstanding customer service while being part of a highly skilled team. WHY SHOULD YOU JOIN TNP?

    • You will work with an awesome team of dedicated IT Professionals
    • This opportunity will expose you to a variety of projects and the latest technologies that will allow you to learn and evolve your IT skills, as well as your business acumen.
    • We recognize and reward talent.
    • We invest in our employees’ professional growth, making them more knowledgeable and valuable within the industry.
    • Our employees are constantly encouraged and challenged to take their careers to the next level.
    • Our employees are uniquely positioned to help drive growth, creating new opportunities for the entire team.
    • We have a strong business plan with clear objectives, and a team that is fully aligned with our mission to help us get there.
    • Our leaders have the vision, passion and experience to continue driving our company forward, making TNP an exciting place to work.
    • You'll be part of a winning team, and enjoy a great work environment and culture!

    We are an Equal Opportunity employer. No calls or emails please. Please apply to the confidential application below.

    Company Description

    MORE QUESTIONS ABOUT WHO WE ARE: Watch our Culture Videos: https://www.thenetworkpro.net/about-us/tnp-culture/ For over 15 years, The Network Pro (www.thenetworkpro.net) has been serving our customers with excellence. We are dedicated to providing state-of-the-art IT support, service and products that allow our clients to get ahead of the competition and achieve greater success. We do everything with a client focus, and tailor our services to meet our clients’ unique needs. Not only are we experts at what we do, we love everything about it. We are looking forward to working with you if you are also dedicated to doing exceptional work, as well as providing world-class client service.