Role: Client Experience Specialist

Department: Client Experience Team

Location: Remote or Bellingham, Washington

Employment type: Full-time/ non-exempt

Professional Level: Coordinator

Salary Range: $22 - $27/hour, depending on experience

About the Client Experience Team

The Client Experience Team at the Non-GMO Project is about cultivating, growing, and maintaining relationships with our verified brands and clients. We are people-people, listeners, business development strategists, holistic problem solvers, customer support providers, and industry-knowledge specialists. We’re focused on honing client engagement. We work to ask the right questions about client experience and build meaningful relationships with our stakeholders. If you enjoy working with teams of encouraging people who are driven by meaningful conversations, curious about the technical aspects of food production, and interested in turning ideas into purposeful improvements, this might be the right fit for you!

About the Non-GMO Project

We’re passionate about what we’re doing as an organization and about who we are being and becoming through our everyday actions. We endeavor to be open-hearted collaborators, creatively and intelligently impacting the world we live in with our individual and collective choices.

The Non-GMO Project is a non-profit organization offering rigorous product verification and trustworthy education that empowers people to care for themselves, the planet and future generations. The work culture at the Project is informed by our values. We believe in the power of our individual and collective choices and care not only about what we’re doing as an organization but also who we are being and becoming through our everyday actions. From the choices we make to how we treat each other, we are shaping the world we live in together.

As an equal opportunity employer, the Non-GMO Project embraces the pursuit of justice, equity, diversity and inclusion in all aspects of our work as critical to our mission. We do not discriminate against any employee or applicant on the basis of race, national origin, color, gender (including gender identity), sex, sexual orientation, pregnancy, family, marital or parental status, religious affiliation, creed, the presence of any physical, mental or sensory impairment, immigrant status, age, personal appearance, veteran status or any other protected class in accordance with all applicable federal, state and local laws. We collectively uphold this commitment. We celebrate our inclusive work environment and welcome members of all backgrounds to apply.

What We’re Looking For

We are looking for a passionate and driven Client Experience Specialist to join our team. In this role, you’ll help hold client relationships and monitor industry trends in our Product Verification Program. Specifically, you will be proactively building meaningful client relationships, and identifying educational and marketing opportunities for clients. This role includes relationship building, the ability to absorb and apply program knowledge, and an openness to ongoing development. We want a teammate committed to continually developing themselves alongside their team. The Client Experience Specialist will report directly to the Client Experience Manager and will work with the Client Experience (CX) Team to further develop our rapidly growing verification program.

Areas of Responsibility

• Cultivate strong relationships with clients through proactive outreach, engagement, and evolving support
• Proactively build technical knowledge of the natural food industry, genetic engineering, and agriculture
• Identify needed project focuses and pursue program improvements
• Deliver presentations to clients on the value of Non-GMO Project Verification
• Develop client offerings and identify opportunities for client support and engagement
• Work with the CX Team to support account management
• Represent the organization, build client relations, and identify trends and at industry events
• Provide education about the verification process, third-party service providers, the Non-GMO Project Standard, and the organization’s mission
• Utilize task management software to collaborate with team members, efficiently respond to clients, and gather program data

Who You Are

• Comfortable working in a mission-driven organization committed to personal and organizational growth
• Able to develop meaningful relationships with clients
• Commitment to continual self-development alongside the CX team
• Able to understand and discuss technical aspects of the Non-GMO Project Standard (in time)
• Outstanding written and oral communication skills
• Able to communicate complex, technical concepts in a clear and simple manner
• Able to work independently and as part of a supportive and developmental team
• Self-motivated and willing to contribute your unique offerings to projects
• Strong time and task management skills; ability to manage multiple client situations, needs, and inquiries simultaneously
• Committed and engaged with issues of social justice, diversity, equity, and inclusiveness
• Able to occasionally travel to industry events
• Legally authorized to work in the U.S

Experience You Bring

We place a high value on lived experience coupled with professional experience.

• Associate or undergraduate degree OR equivalent work experience
• 1-3 years of experience providing direct client-facing support or relationship building
• A demonstrated interest in food systems, the natural products industry, and the GMO issue
• Proficiency working in a CRM, database systems, Google Suite, and Microsoft Office

Current Benefit Package

• Health, vision, and dental insurance includes a wide range of medical insurance options to choose from. The Project contributes a flat rate ($420) towards employee premiums which covers the base-level HSA medical plan in full. Employees have the option to opt into more robust plans at a slightly higher premium.
• Paid time off: 10 paid holidays, your birthday, 8 care days, and paid vacation starting at 10 days a year
• Annual training & development budget
• 401k Retirement Option and a 3% company match
• Annual Variable Pay (per person bonus)
• $500/year WFH benefit
• Flexible schedule and remote-first work arrangements (office based in Bellingham, WA)
• 36 hour workweek
• Engage in meaningful, mission-oriented work in a values focused work environment

About Your Application

To apply, please submit a cover letter and resume. Your cover letter should address your interest in working with the Non-GMO Project and any particular skills or strengths you feel would qualify you for this role. We are committed to reviewing your application and hold ourselves accountable to creating an equitable process for each candidate. To learn more about our organization, please visit our website (www.nongmoproject.org).

Reasonable Accommodations

If you’re a qualified individual with a disability and need assistance applying online, please reach out to accommodations@nongmoproject.org.