Role: Verification Support Associate

Department: Client Experience

Location: Remote

Employment type: Full-time, non-exempt

Professional Level: Entry

Starting Wage Range: $19.50 - $23.50/hr

About the Client Experience Team:

CLIENT EXPERIENCE

The Client Experience Team at the Non-GMO Project is all about strategic expansion and improvement of the Product Verification Program. We are strategic thinkers, integrators, business development strategists, problem solvers, customer support providers, and industry-knowledge specialists. We’re focused on industry research, asking the right questions about client experience, and building the best relationships with our verified retailers, brands and clients. If you enjoy working with innovative teams of positive, encouraging people who are driven by meaningful conversations, curious about the technical aspects of food production, and interested in turning ideas into meaningful improvements, this just might be the right fit for you!

About the Non-GMO Project

The Non-GMO Project is a non-profit organization offering rigorous product verification and trustworthy education that empowers people to care for themselves, the planet and future generations. The work culture at the Project is informed by our values. We’re passionate about what we’re doing as an organization, but also about who we are being and becoming through our everyday actions. We endeavor to be open-hearted collaborators, creatively and intelligently impacting the world we live in with our individual and collective choices.

As an equal opportunity employer, the Non-GMO Project embraces the pursuit of justice, equity, diversity and inclusion in all aspects of our work as critical to our mission. We do not discriminate against any employee or applicant on the basis of race, national origin, color, gender (including gender identity), sex, sexual orientation, pregnancy, family, marital or parental status, religious affiliation, creed, the presence of any physical, mental or sensory impairment, immigrant status, age, personal appearance, veteran status or any other protected class in accordance with all applicable federal, state and local laws. We collectively uphold this commitment. We celebrate our inclusive work environment and welcome members of all backgrounds to apply.

What We’re Looking For

We’re looking for a skilled Verification Support Associate to join our team. In this role, you’ll be responsible for building relationships with leads and participants in our Product Verification Program. Specifically, you will provide exceptional customer service and support to leads who are interested in having their products verified as well as participants who are currently part of the Product Verification Program. This includes helping leads learn and understand how the verification process works and supporting brands who are currently enrolled in the Product Verification Program and contributing to the ongoing improvement of processes within the program. The Verification Support Associate will report directly to the Business Development Manager and will work with the Business Development Team and the Client Experience Team to further develop our rapidly growing verification program.

Who You Are

• Passionate about working in a mission-driven organization
• Outstanding written and oral communication skills
• Able to communicate complex, technical concepts in a clear and simple manner
• Able to effectively develop relationships with leads and clients while being able to understand and discuss fairly technical aspects of the Non-GMO Project verification process and Standard
• Strong time and task management skills; ability to manage multiple lead and client situations, needs and inquiries simultaneously
• Able to work independently and also effectively collaborate within a team setting
• Available for the potential of occasional travel to industry events

Areas of Responsibility

• Cultivate strong relationships with leads and clients through administrative and technical support (phone and email)
• Provide education to leads and clients about the verification process, third-party service providers, the Non-GMO Project Standard, and the organization’s mission
• Facilitate the delivery of legal agreements and manage the storage of agreements
• Work with the Business Development Team to support lead generation strategies
• Work with the Client Experience Team to support strategic account management
• Complete additional projects relative to lead and client satisfaction and programmatic improvement as needs arise (examples include: market research, participant surveys and interviews, and newsletters)
• Proactively build technical knowledge of the natural food industry, genetic engineering, and agriculture
• Participate in team meetings and share best practices by creating standard operating procedures that improve the quality of work and efficiency of the team

Experience You Bring

• Associate or undergraduate degree OR equivalent work experience
• 1-3 years of experience providing excellent customer service and support
• Proficiency working in a CRM, database systems, Google Suite, and Microsoft Office
• Salesforce experience helpful, but not required
• A demonstrated interest in food systems, the natural products industry, and the GMO issue

Current Benefit Package

• Health, vision, and dental insurance includes a wide range of medical insurance options to choose from. The Project contributes a flat rate ($420) towards employee premiums which covers the base-level HSA medical plan in full. Employees have the option to opt into more robust plans at a slightly higher premium.
• Paid time off: 10 paid holidays, your birthday, 8 care days, and paid vacation starting at 10 days a year (PTO accrual increases year over year, up to 25 days a year by year 7)
• Annual training & development budget
• 401k Retirement Option and a 3% company match
• Annual Variable Pay (per person bonus)
• $500/year WFH benefit
• Flexible schedule and remote-first work arrangements (office based in Bellingham, WA)
• 36-hour workweek
• Engage in meaningful, mission-oriented work in a values-focused work environment

About Your Application

To apply, please submit a cover letter and resume. Your cover letter should address your interest in working with the Non-GMO Project and any particular skills or strengths you feel would qualify you for this role. We are committed to reviewing your application, and hold ourselves accountable to creating an equitable process for each candidate. Please note, our office requires employees to wear face mask. To learn more about our organization, please visit our website (www.nongmoproject.org).

Reasonable Accommodations

If you’re a qualified individual with a disability and need assistance applying online, please reach out to accommodations@nongmoproject.org.