The Restaurant Food Runner is responsible for providing attentive, courteous, and efficient service to all guests during their dining experience while maximizing revenue and creating memorable experiences.
QUALIFICATION STANDARDS
Education & Experience
Enjoys seeking out & creating memorable guest experiences.
Ability to engage all guests.
Strong Customer Service Skills.
Being Multilingual helpful
Shares the cultural belief that teamwork delivers results.
Loves to SMILE!
Physical requirements:
Ability to work required full-time shift.
Light work - Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
General Requirements
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with the Northport Hotel policies
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with the Northport Hotel standards and regulations to encourage safe alcohol service.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain the confidentiality of information
Must be able to handle cash and credit card transactions.
Must be able to work with computer software systems.
Must be able to show initiative, including anticipating guest or operational needs.
DUTIES & FUNCTIONS
Fundamental Requirements
Greet and welcome all guests approaching the restaurant in accordance with the Northport Hotel company standards.
Attend and participate in the daily pre-shift meeting, noting all VIPS and special requests & discuss service enhancements.
Will be TIPS trained and follow all responsible alcohol service practices.
Be knowledgeable about menu and answer and explain guest questions or concerns.
Be able to use Silverware POS Software.
Willing to assist all teammates to enhance the guest experience.
Obtain all necessary information when taking restaurant reservations and entering information correctly in Open Table, our restaurant reservation system.
Effectively answer phones with standard greetings, effectively answer questions and direct calls quickly and efficiently.
Have knowledge of emergency fire safety procedures and assist as needed.
Use of table and seat numbers during service at no times will we “Auction Food” at the table.
Use proper two-way radio (Relay) etiquette at all times when communicating with other employees.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Balance and prepare individual paperwork for closing of shift according to hotel standards.
Maintain a clean work area.
Complete our short application today!