About Us

Magnitude’s transformative approach to unified application data management delivers vast operational efficiencies to business application data access, management, analytics, and reporting for the modern enterprise. Magnitude’s portfolio of products includes simplified application data access to any data source; data management solutions for the SAP and commerce verticals; simplified master data harmonization and governance; and packaged application analytics and reporting solutions for SAP and Oracle. The company helps thousands of business users simplify the management of their data and deliver on the substantial productivity gains these applications originally promised. For more information, please visit www.magnitude.com

Job Overview

As part of our growing investment in our customers, we are looking for a Renewal Manager that will partner with our customers and internal teams for a seamless renewal process of our products and services. The Renewal specialist will formulate and negotiate favorable renewal terms based on customer information, usage, and input from other relevant departments across the organization. The success of this role is defined by the customer renewing their subscription or maintenance with Magnitude. For the right candidate, this is a career-defining opportunity to join us at a critical moment and truly have a significant impact as we invest in advanced Customer Success tools and resources.

The ideal candidate is well organized, a team player and can work autonomously.

Responsibilities

• Proactively work with our customers to renew their software maintenance agreements and subscriptions
• Create renewal offers/quotes based on contract information, customer usage, and company direction
• Deliver renewal offers/quotes on-time to appropriate customer contacts
• Report and maintain an accurate forecast; manage renewal forecasting meetings and collaboration activities for designated account portfolio
• Negotiate contract terms and pricing with guidance from relevant internal departments and management
• Process renewal orders
• Maintain and update account information in CRM
• Update customer health information when applicable based on negotiation and discussions with the customer
• Refer potential opportunities for expansion to our Sales team
• Share customer feedback with appropriate internal departments to including but not limited Customer Success, Support, and management
• Gain a basic knowledge of Magnitude solutions to better communicate value with customers

  Qualifications

• 2+ years’ experience in Renewal Management or Account Management in the software industry
• Knowledge of CRM systems, preferably Salesforce.com; Knowledge of CPQ a plus
• Knowledge and experience reviewing and comprehending contract terms, preferably in software
• Ability to work in a fast-paced environment
• Ability to work cross-functionally with other departments and team members
• Experience working across and prioritizing multiple projects and tasks simultaneously
• Highly detail and process-oriented
• Experience providing outstanding customer service
• Self-starter with strong organizational skills and the ability to execute
• Little to no travel required