Job Description

RESPONSIBILITIES OF THE CLIENT ENGAGEMENT MANAGER:

• Manage client relationships and projects, delivering value to the client and benefit to the agency
• Develop and implement marketing plans/programs aligned with client objectives and budgets
• Oversee and assist in the development of Client Engagement Plans and brand plans at clearly determined intervals
• Oversee the development of work orders, creative briefs, status reports, and other written materials and ensure that they are prepared according to processes
• Participate in client presentations and meetings
• Demonstrate business acumen skills by accurately forecasting workflow, anticipating financial impacts, assuring prompt and accurate billing and understanding the interaction of agency and client business goals
• Demonstrate strategic relationship management skills by owning the day-to-day client relationship, probing to uncover client needs, fully understanding client performance drivers and gains loyalty by consistently delivering value
• Demonstrate strategic planning and critical thinking skills by anticipating client needs, consistently monitoring for challenges, and proactively leveraging agency resources to deliver breakthrough solutions
• Demonstrate strategic execution and implementation skills by translating client plans into on time and within budget solutions in a manner consistent with the stated goals and strategies of the project
• Demonstrate market knowledge with a thorough understanding of regulatory/legal requirements, clients’ customer base, and industry media channels

Qualifications

REQUIREMENTS FOR THE CLIENT ENGAGEMENT MANAGER:

• Must have experience with modern integrated marketing
• Don't need to code but need to understand where it goes.
• Must have experience within the healthcare industry.
• Must have account management experience
• BA/BS Degree
• 4+ years of experience in a client management role at an advertising/digital agency.
• Solid understanding of marking communications mix (ads, mail, collateral, interactive, etc.) and its uses.
• Must be a hands on manager who is able to get in the thick of things.

Additional Information

All your information will be kept confidential according to EEO guidelines.