Job Description

• Manage client relationships and projects, delivering value to the client and benefit to the agency 

• Develop and implement marketing plans/programs aligned with client objectives and budgets 

• Oversee and assist in the development of Client Engagement Plans and brand plans at clearly determined intervals 

• Oversee the development of work orders, creative briefs, status reports, and other written materials and ensure that they are prepared according to company processes  

• Participate in client presentations and meetings 

• Forecast workflow, anticipating financial impacts, assuring prompt and accurate billing and understanding the interaction of agency and client business goals 

• Own day-to-day client relationship, probing to uncover client needs, fully understanding client performance drivers and gains loyalty by consistently delivering value 

• Anticipate client needs, consistently monitoring for challenges, and proactively leveraging agency resources to deliver breakthrough solutions 

• Translate client plans into on time and within budget solutions in a manner consistent with the stated goals and strategies of the project 

• Understand regulatory/legal requirements, clients’ customer base, and industry media channels  

• Set clear direction to resolve conflicts productively, and express ideas clearly and concisely to creative, project, and strategic staff

Qualifications

• BA/BS degree  

• 4+ years of experience in a client management role at an advertising/digital agency; healthcare or pharma client experience preferred

• Solid understanding of the marketing communications mix (ads, mail, collateral, interactive, etc.) and its’ uses 

• Experience providing interactive and branding materials for events

• Superior presentation, communication, and interpersonal skills 

• Proactive, self-motivated, well organized, a team player 

• Good judgment, and good decision-making and problem-solving skills 

• Proficient in Word, PowerPoint, and Excel  

• Ability to travel to client meetings and trade shows 

• Ability to moderately travel up to 30%

Additional Information All your information will be kept confidential according to EEO guidelines.