Job Description

CRISIS CALL SPECIALIST – MAINE CRISIS LINE 

--> PAY RATE: $19.00 PER HOUR <--

$500 SIGN-ON BONUS: $250 AT HIRE, 250 AFTER 3 MONTHS

_ _

IF YOU ARE VIEWING THIS LISTING ON A THIRD-PARTY WEBSITE, PLEASE VISIT OUR CAREERS PAGE AT HTTPS://WWW.OPPORTUNITYALLIANCE.ORG/CAREERS/ TO APPLY.

The Opportunity Alliance is seeking a full-time Crisis Call Specialist to join our Maine Crisis Line team. In this role you will answer calls, determine the nature of the crisis, assess and triage the needs of the caller, and provide phone-based services to meet that need. You will provide phone support and linkage to other services needed to assure continued stabilization and resolution of the crisis experience. You will work with a team of trained crisis providers with around the clock clinical consultation and support to provide evidence-based approaches to crisis service. The Crisis Call Specialist will utilize telephonic and computer-based technology to manage rapid response to calls, provide telephone crisis intervention, connect callers to services, and create quality documentation that supports the service and stabilization planning for the caller.

THIS IS A FULL TIME, 40 HOURS PER WEEK, HOURLY PAID POSITION BASED OUT OF SOUTH PORTLAND, ME.

QUALIFICATIONS:

• Associate Degree required, along with a year or more of crisis related experience preferred.
• Ability to earn the MHRT-CSP certification within 30 days of employment required – training onsite provided required
• Must have solid oral communication skills, with the ability to communicate clearly, succinctly, and in a customer friendly manner, along with the competence to communicate with multiple parties during a crisis call.   The ability to learn and understand written crisis call documentation skills.  The ability to manage complex tasks effectively. 
• Previous experience working in a call center, customer service environment a plus
• Demonstrated ability to work effectively with complex information to address challenging situations
• Ability to become familiar with DSM-V information.
• Ability to work independently as well as in a team environment.
• Flexible schedule is required.
• Must demonstrate the ability and willingness to learn and understand the use of documentation software and resource applications proficiently enough to perform documentation while simultaneously engaging with clients on the phone.  The ability to use telephone, instant messaging and chat technology. 
• Must be able to able to successfully pass a criminal background, child protective service check & sex offender check and must not be on the state or federal suspension and disbarment list.

The Opportunity Alliance has an EXTENSIVE BENEFIT PACKAGE including:

• Generous paid time off
• Nine paid holidays per calendar year and up to three Floating Holidays per calendar year
• Excellent medical benefits, at very reasonable cost
• Dental and Vision insurance options
• Agency paid basic life insurance and STD & LTD disability insurances
• 403(b) retirement with a generous agency match

WHY WORK FOR TOA?

The Opportunity Alliance works with people to build better lives and stronger communities. We provide advocacy, leadership, and support to identify the goals and address the needs of individuals, families, and communities.

The Opportunity Alliance envisions contributing meaningfully to a community in which families and individuals are thriving and supported as they pursue their aspirations for a better life. Within The Opportunity Alliance, there is a shared belief that positive change is possible.

The Opportunity Alliance (TOA) is a multi-service, comprehensive, high impact organization providing 46 integrated community based and clinical programs serving more than 20,000 people annually throughout the state of Maine.

TOA tackles some of our community’s most pressing problems: poverty, homelessness, mental illness, substance use, and domestic violence. Our programming draws from a wide range of resources, blending evidence-based practices with practical experience and community resources.

The Opportunity Alliance is an affirmative action / equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

IF YOU ARE VIEWING THIS POSTING ON A THIRD -PARTY SITE, PLEASE VISIT OUR WEBSITE AT HTTPS://WWW.OPPORTUNITYALLIANCE.ORG/CAREERS/ TO APPLY_._

PLEASE SUBMIT A COVER LETTER AND RESUME ALONG WITH YOUR APPLICATION.

THANK YOU!

Company Description

The Opportunity Alliance works with people to build better lives and stronger communities. We provide advocacy, leadership, and support to identify the goals and address the needs of individuals, families, and communities. The Opportunity Alliance envisions contributing meaningfully to a community in which families and individuals are thriving and supported as they pursue their aspirations for a better life. Within The Opportunity Alliance, there is a shared belief that positive change is possible. The Opportunity Alliance (TOA) is a multi-service, comprehensive, high impact organization providing 46 integrated community based and clinical programs serving more than 20,000 people annually throughout the state of Maine. TOA tackles some of our community’s most pressing problems: poverty, homelessness, mental illness, substance use, and domestic violence. Our programming draws from a wide range of resources, blending evidence-based practices with practical experience and community resources. The Opportunity Alliance is an affirmative action / equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.