The Original Pancake House is looking for an upbeat, driven, professional & team-oriented leader to join our management team! We are a growing company & are eager to grow our management team among our Puyallup, Tacoma & Maple Valley locations. All potential applicants should be available & willing to work weekends. This is a basic requirement of our management team. The Original Pancake House operates 363 days a year, closed on Christmas Day & Thanksgiving Day, 7 days a week from 7 AM-3 PM. Assistant General Managers will work a 25-40 hour work week, depending on time of year & business demands. AGMs are salaried employees $55,000-57,500 per year, subject to restaurant location & region.We are looking to hire an Assistant General Manager immediately. This person will work predominantly at our Maple Valley location alongside the General Manager, but also must be flexible to cover shifts at our Tacoma or Puyallup locations. Ultimately, an Assistant General Manager will learn all skills necessary to move into a General Manager position as our company grows & evolves. Required Training/Education/Experience
College degree not necessary, but preferred. Minimum of two years working in the restaurant industry with direct customer interaction. Must possess leadership skills that encourage personal and professional achievement. Encourage & maintain a positive workplace culture while maintaining company policies & expectations.
Duties & Responsibilities
Complete focus on operations, restaurant environment, cleanliness standards, food safety, food quality and consistency, service standards.
Direct oversight of daily operations & all staff
Assist in interviews, hiring, training, developing & discipling all staff
Provide & maintain a positive, upbeat workplace environment
Ensure food plating and presentation standards are consistently upheld
Meet monthly with Area Director or Regional Director to review performance audit results and set goals for the following month
Meet quarterly with Area Director or Regional Director to discuss Labor and COGS bonus goals
Presentation
Managers must always present themselves professionally. This will include, but is not limited to:
Business casual attire (clothes should be comfortable but professional – no jeans)
Grooming must remain professional
For women: A natural hair color, proper coverage of tattoos, no excessive piercings
For men: neatly groomed facial hair, a natural hair color, proper coverage of tattoos, no excessive piercings
Proper hygiene must always be addressed
Clothes must be clean and pressed at all times
Accessories should be limited and understated
No excessive logos should be displayed
Clothing should never be controversial or offensive
Hair, makeup (if applicable), and colognes or perfumes must be conservative and professional
Attendance & Promptness
As a leader in the company, it is the goal and expectation that managers assume the responsibility of the overall performance of their location – at all times, on all days.
Managers are expected to work their assigned 5-day work schedule as well as any additional time related to the planning or operation of the business (scheduling, trainings, meetings, etc).
A manager is required to be on-site whenever the restaurant is open for business or whenever guests may be present.
On days when only one manager is scheduled, the manager is expected to be on-site from 7 AM – close.
On days when two managers are present, one manager may either come in early and/or leave early as long as one manager is on-site throughout the day. These are not meant to be half-days, but 8-hour work days instead of 9-10 hours. Special concessions must be approved by a superior.
Managers must arrive on time and will be held to the same standard as all employees: 5+ minutes is considered a tardy. Perpetual tardiness will result in disciplinary action.
Salaried managers will be expected to work a minimum of 45+ hours a week. Some weeks may require more, depending on circumstances.
Communication
When acting in the capacity as a manager of The Original Pancake House, all communication is a direct reflection of the company, its owners and its employees.
Managers are expected to ALWAYS use proper grammar, spelling, punctuation, syntax, etc.
Emails should be properly addressed, appropriately toned and consistently professional
Managers are required to be reasonably responsive to all forms of work-related communication.
Emails or texts must be responded to as soon as possible, as well as answering phone calls or returning messages
Managers are expected to conduct themselves professionally when communicating to co-workers. Foul or offensive language is not tolerated.
Managers should reach out to their superiors when the case merits.
Scheduling & Time Off
Managers are required to request time off when needed, and should be done as soon as possible. If a request-off is not provided in a timely manner, and concessions cannot be made, the manager will be expected to work the shift(s) in question.
Managers are expected to receive approval for time off before making travel arrangements, booking tickets, making purchases, etc.
Managers are expected to work weekends as part of their job description.
A manager may not exchange a weekday off for an additional weekend day. If a weekend is needed off, the manager will be required to use vacation days to receive the time off.
The General Manager, or Assistant Manager, when applicable, are never permitted to have the same weekend, or weekend day, off. In stores designated to typically have two managers off-the-floor on normal operating weekends, a ‘substitute’ manager will be asked to step in to fill the role while the permanent manager is sick or on vacation. Similarly, on weekdays when a typically-scheduled manager is unavailable, a ‘substitute’ manager will be asked to step in and fill the role.
Managers are required to provide adequate coverage at all times. This includes possessing enough staffing to cover shifts in the event of a sick employee. Managers are expected to be “off the floor” and should not be serving tables. In the event of an emergency, a manager must receive approval before taking a section. If the manager receives this approval, any tips made will be added to a store’s monthly employee morale budget.
At no time should the restaurant operate without an off-the-floor manager present.
Compensation
Base Salary
Assistant General Managers will be paid salary, $55,000-$57,500.
Any raises or salary modifications will be given based on performance and are at the subjective will of the ownership and management team.