Job Description

Member Services Associate - Seasonal Full-Time/Seasonal Non-Exempt/Hourly Reports To: Club Services Manager Job Summary: The Member Services Associate is a multi-faceted position that will be responsible for Member & Guest Check In, Membership & Office Administration, Park Entrance Operations, Food & Beverage Service, and Events. Responsibilities: Front Entrance - Member & Guest Check In * Accurately and efficiently check-in members and their guests while exuding and maintaining the highest level of "friendly but firm" customer service; * Safely screen members and guests using the latest COVID protocols; * Maintain knowledge of all Company information, policies, and procedures; * Enforce all PADONIA policies and standards on a daily basis for safety and order; * Address all comments and concerns and resolve all member & guest issues in a calm and professional manner; * Maintain positive interaction with all members, guests, and fellow staff; and, * Perform all other duties as assigned by Club leadership. Front Desk - Membership & Office Administration * Perform administrative duties including answering phone lines and handling customer inquiries; * Create and maintain member accounts via membership database ensuring timely and effective communications; * Evaluate all client concerns and perform any necessary tasks to improve client satisfaction; * Maintain knowledge of all Company information, policies, and procedures; * Enforce all PADONIA policies and standards on a daily basis for safety and order; * Address all comments and concerns and resolve all member & guest issues in a calm and professional manner; * Maintain positive interaction with all members, guests, and fellow staff; * Perform all other duties as assigned by Club leadership. Gatehouse - Park Entrance Operations * Assist with phones and assigned administrative work; * Provide additional office support such as, document management, data entry, word processing, etc.; * As first point of contact, address members and guests in a friendly manner; * Direct traffic and relay pertinent information to the appropriate departments; * Safely screen employees, vendors, and visitors using the latest COVID protocols; * Maintain knowledge of all Company information, policies, and procedures; * Enforce all PADONIA policies and standards on a daily basis for safety and order; * Address all comments and concerns and resolve all member & guest issues in a calm and professional manner; * Maintain positive interaction with all members, guests and fellow staff; and, * Perform all other duties as assigned by Club leadership. Food & Beverage Service - The Grille & Windy Valley Farms * Greet customers in an enthusiastic and professional manner; * Possess detailed knowledge of menus, recipes, and ingredients; * Accurately take and enter orders into POS system; * Follow recipes to craft ice cream cups, cones, milkshakes, confections, and more; * Handle cash, credit card, and member account transactions; * Maintain knowledge of all Club information, policies, and procedures; * Enforce all PADONIA policies and standards on a daily basis for safety and order; * Keep all surroundings pristine and organized; * Perform all assigned duties including, but not limited to, stocking and cleaning; * Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct; * Listen and resolve customer issues and notify a manager if needed; and, * Answer customer questions, guide them, and provide relevant information about PADONIA. General * Support Events in a variety of roles; * May perform administrative tasks for and assist other departments as needed; * Assist management with member/guest rule enforcement, as needed; * Assist with transporting members and guests via shuttle and directing traffic, as needed; * Follow all safety and health guidelines as outlined by the company; and, * All other duties as assigned or required. Qualifications: * Must be at least 18 years of age; * High School Diploma or equivalent; * Previous administrative and/or customer service experience; and, * Submit to pre-placement background check with favorable results; Skills * Eager to learn and understand the organization and services provided; * Computer literacy; working knowledge of all Microsoft applications; and ability to learn various software programs to efficiently carry out day-to-day operations; * Excellent written, verbal, and interpersonal communication skills; * Excellent math skills; * A self-starter with the ability to anticipate issues and proactively problem solve; * Accountable; * Ability to remain focused and diligent, adhering to and enforcing company policies and procedures while ensuring member and guest satisfaction; * Detail oriented; * Team player with commitment to reaching common goals; * Fun-loving, energetic, motivated, and organized; * Efficiently complete tasks, accurately and timely; * Proven experience with multi-tasking and working with multi