Job Description

• Respond to Inbound/Outbound Call Inquiries
• Initiate outbound calls to follow up with previous contacts and to respond to voicemail messages
• Demonstrate superior customer service skills, including but not limited to professionalism, active listening, and showing understanding;
• Resolve issues based on policy, procedure, and program rules
• Responsible for creating accurate documentation of all calls, questions, complaints, demonstrating the steps taken resolve the inquiry
• Responsible for developing excellent working knowledge of operating systems required to fulfill job responsibilities
• Expected to respond to all inquiries in a professional, friendly and timely manner
• Responsible for learning program rules of assigned projects to ensure ability to respond to Customer Service inquiries
• Growth available for higher customer service roles and supervisory roles
• Potential for working remotely once independent work is demonstrated
• Great growth potential: Room for advancement to higher customer service, supervisory, and specialized banking roles

Qualifications:

• Ability to communicate effectively and work in a team environment
• Must be computer literate and have MS Word, Excel, Outlook, and internet skills
• Ability to exercise independent judgment, based on policy and procedure
• Attention to detail and accuracy
• Ability to meet deadlines and adhere to established standards
• Excellent verbal and written communication skills
• Degree/Working towards a degree preferred

~ Remote interview process ~ Social distancing guidelines in place ~ Sanitizing, disinfecting, or cleaning procedures in place

Company Description

We are the experts in Human Capital. It starts with a commitment to personal attention. A single point of contact from day one. That's what makes The Panther Group different. That is how we deliver results to our clients and candidates. Our focus on quality, diversity and service sets us apart. At The Panther Group, it's about attention to detail. We attract the right talent, connect job seekers with the right jobs and provide the right custom solutions because we worry about the little things. Providing our clients the best value for their dollar, finding our job seekers opportunities where they can thrive, giving our clients and candidates the level of service they deserve, leveraging the most efficient processes in the industry.