THE PARK ON MAIN HOTEL in beautiful Highlands, NC is seeking a PART-TIME FRONT DESK BUTLER to provide personalized, courteous, and prompt service to ensure a pleasant stay for the guests while following all standard operating procedures.
PRIMARY RESPONSIBILITIES:
- Efficient and timely execution of the shift checklists.
- Set up and tear down of continental breakfast.
- Serves as a primary point of contact for guests to provide services such as check in, check out, assistance making reservations, room issues or requests, or any other task requested by the guest.
- Follows proper billing and cash handling procedures.
- Displays high level competency in the property management systems.
- Interacts with guests in a manner that is professional, ethical, and customer service driven.
- Follows the proper work environment procedures regarding harassment, grievances, and substance abuse as outlined in the Columbus Hospitality handbook.
- Provides professional and thorough communication (via email, property management system or verbal) to ensure guest satisfaction.
- Interacts with guests in a manner that is professional, ethical, and customer service driven.
- Provides excellent concierge services to guests by having a high level of knowledge of dining and recreational opportunities in the surrounding areas.
- Answer all phones in a professional and courteous manner.
- Any other task deemed necessary by the management team.
Our attractive compensation package includes $13.00 hourly wage.
REQUIRED SKILLS
- Qualified candidates should be professional in appearance.
- Possess above average communication skills.
- Have a strong work ethic.
- Exceptional customer service skills.
REQUIRED EXPERIENCE
- Customer service experience required.
THE PARK ON MAIN HOTEL is managed by COLUMBUS HOSPITALITY MANAGEMENT, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.
We are proud to be a Drug Free Workplace/EOE. ALL APPLICANTS WILL BE REQUIRED TO SUBMIT TO A BACKGROUND CHECK PRIOR TO EMPLOYMENT.