Sorry, this listing is no longer accepting applications. Don’t worry, we have more awesome opportunities and internships for you.

Deployment Desktop Support Leads

The Peak Organization

Deployment Desktop Support Leads

Wayne, NJ
Full Time
Paid
  • Responsibilities

    Job Description

     

    We are seeking a Deployment (Technical & Support) Team Leads to join our team!

    You will be handling imaging, deployment, and troubleshooting activities. 

    RESPONSIBILITIES:

    • Manage deployment and desktop support activities
    • Be a point of escalation from the deployment/ support teams
    • Follow a detailed technical script provided
    • Use Service Now for tracking and tickets 
    • Install Windows 10 on users machines
    • Document and track deployments and assets as directed
    • Escalate errors and issues to your project manager as required
    • Resolve users issues and provide technical assistance with computer hardware and software
    • Resolve issues for clients face to face
    • Track customer issues and resolutions

     

    QUALIFICATIONS:

    • Previous team lead experience on a desktop deployment or roll-out project
    • Service Now or other ticket system experience 
    • Proven customer service and client facing background
    • Excellent communication and leadership skills
    • Problem solver
    • Exceptional attention to detail
    • Ability to manage conflict and keep team members on task
    • A+ or other technician certification is a plus
    • ​Previous experience in IT, customer service, or other related fields
    • Ability to build rapport with clients
    • Strong troubleshooting and critical thinking skills
    • Positive and professional demeanor

    Company Description

    We are, Peak Systems, a managed services organization specialized in delivering technical resource solutions nationwide. Our work is fast-paced, interactive, and hands –on and we offer opportunities for advancement and growth.