Job Description

DESCRIPTION:

The Patient Services Representative (PSR) is primarily responsible for politely greeting patients, data entry into the practice management and other data systems; and monitoring various statistical and informational reports. The PSR duties are shared and involve tasks associated with efficient flow of patients, such as answering phones, making appointments, and registering patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Communicates effectively by using welcoming words, appropriate body language, eye contact and smiling. Displays a willingness to explore and acknowledge patient needs, expectations and values.  Responds to patient needs in ways that are helpful and beyond expectation.  Collaboratively works with patients to positively affect their health outcomes.
• Responsible for beginning of the day and end of the day processes including opening and closing the clinic and arming and disarming alarm as needed.
• Make appointments, registers, and orients all patients to clinic policies regarding services offered, appointment system, after hour’s coverage, collection policy, etc.
• Enters, reviews, and makes necessary changes to all patient registration information in the practice management system in accordance with established procedures.
• Performs daily pre-flow procedures, works collaboratively with the back-office personnel to process, and complete the patient encounter and collect amounts due in accordance with established procedures.
• Researches and answers any questions/correspondence on a patient's account in a timely and professional manner and about patient confidentiality.
• Using proper phone etiquette answers all incoming calls by 3rd ring and distributes calls as appropriate including message taking and distribution.
• Maintains neat and organized work area with appropriate labeling of files as needed.
• Carries out Health Information Representative, functions as assigned.
• Adheres to the GVHC Mission, Vision, and Values, Standards of Conduct and HIPPA principles.
• Other duties as assigned.

MIN. QUALIFICATIONS

KNOWLEDGE:  basic medical front office practices, basic computer operations

SKILLS:  strong typing skills, strong written and verbal communication

ABILITY TO: work well with people; communicate effectively and respectfully in English / Spanish; work with computers and other modern office equipment; work in a busy environment; multi-task, flexibility to travel and accommodate changes in daily and hourly schedules

EDUCATION/EXPERIENCE REQUIREMENTS   

• High school diploma or GED
• Bilingual English/Spanish 
• 2-3 years experience in medical/data processing field preferred
• Certificated through medical front office training program preferred

Company Description

Founded in 1992, The Plus Group, Inc. (TPG) is a full service customer focused staffing company Headquartered in Woodridge, Illinois with 3 offices in California. With more than 30 years of experience exceeding our customers’ expectations, TPG provides traditional temporary staffing, permanent placement, managed contract services and professional employer organization (PEO) services. TPG is the proud recipient of the Best of Staffing® for both Client & Associate Diamond Award from Inavero’s 2022!