The Assistant General Manager’s primary role is assisting the General Manager in managing the daily operations of the hotel while ensuring high levels of guest satisfaction. Responsibilities include assisting with driving revenue and controlling expenses to achieve strong financial performance, training and development of team members, providing direction and support to ensure adherence to hotel policies, standards, procedures, and expectations, labor and payroll management, etc. The AGM must have frequent and detailed communication with Department Managers to maintain consistency across all shifts. This employee must display effective listening and communication skills, initiative, ability to work independently and in teams, and lead by example. He/she must be able to exercise good judgment and discretion, display effective problem-solving skills, and provide excellent customer service. Additionally, he/she must have the ability to multi-task, maintain composure under pressure, and display a high level of professionalism, integrity, and follow-through. We expect our employees to approach their work with passion, enthusiasm, and attention to customer satisfaction. We also expect our employees to champion, embrace, and live the company values. Responsibilities: • Analyze the performance of each department, report any problem areas, and make recommendations to improve profitability for hotel operations • Manage compliance with company or brand established policies and procedures and any local, state, and federal laws and regulations • Assist general manager in the day-to-day operation of the hotel in maintaining all standards of guest service • Compose an annual budget in coordination with department heads and the general manager, and perform audits throughout the year to ensure profitability • Empower the human resources department to increase efforts for turnover management, employee motivation, and employee growth and retention by providing support Qualifications: • You must have 3 or more years of experience working in the hospitality field • This role requires a strong emphasis on putting the guest first and providing exceptional customer service • You must have previous experience in a manager role overseeing a team, preferably in a hospitality role • Have superb communication skills, organizational skills, and problem-solving skills • This position requires a high school diploma or GED, and a bachelor's degree with preference given to those with a hospitality management degree Compensation: $70,000 - $80,000 yearly

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