Job Description

JOB TITLE: TELECOMMUNICATIONS SPECIALIST (FBI) TS/SCI REQUIRED

LOCATION: WASHINGTON, DC

DEPARTMENT: FEDERAL BUREAU INVESTIGATION (FBI) FBI Threat Screening Center (TSC) Facilities Support

ADDITIONAL: TS/SCI- REQUIRED

CONTRACT: RAVENS GROUP, INC./ Supporting the FBI

PERIOD OF PERFORMANCE: 1 YEAR BASE W/ 4-YEAR OPTIONS = 5 YEARS CONTRACT

START DATE: START DATE 3/1/2023.

SALARY: GREAT SALARY (TBD)

CLEARANCE REQUIREMENT: Must have a current TS/SCI- Although a TS clearance is sufficient to perform limited work at the TSC, all personnel require Sensitive Compartmented Information (SCI) access from a Federal Government agency and must also successfully pass the FBI administered counterintelligence (CI) polygraph or have a CI polygraph from a federal agency acceptable to the FBI prior to being considered for unrestricted duty at the TSC.

ADDITIONAL: MUST BE WILLING TO SIGN A LETTER OF INTENT (LOI)

NOTE: THE RAVENS GROUP, INC. REQUEST THAT ALL INTERESTED PARTIES COMPLETE THE ATTACHED QUESTIONNAIRE IN ORDER TO BE CONSIDERED FOR POSITION.

THE RAVENS GROUP, INC. IS IN AN ACTIVE BIDDING PROCESS FOR THIS POSITION, WHICH IS CONTINGENT UPON THE RAVENS GROUP, INC. BEING AWARDED THE CONTRACT.

SCOPE OF WORK:

The Telecommunications Specialist shall have the following functional responsibilities:

• Access to unclassified, secret, TS, and TS/SCI systems and information required for the

performance of duties.

• Answer telephone related phone calls, emails, tickets, and in-person requests communicated

and tracked through unclassified, secret, and TS communications and tracking systems.

• Coordinate and follow up with other Facilities Office personnel, other TSC units, and outside

vendors to successfully complete task requirements.

• Accurate and timely documentation of daily work, tasks, and requests in unclassified, secret,

and TS communications and tracking systems.

• Access and operate unclassified, secret, TS, and TS/SCI telecommunications systems. As a result,

the contractor will require SCI clearance in order to perform duties.

• Perform all required routine operation and maintenance tasks on TSC’s Avaya telephone

systems. These components include CS1000 PBX, AACM Call Center system, Call Pilot voicemail

and call recording systems. This duty will require SCI access.

• Coordinate with outside vendors such as Avaya, Lumen, Verizon, and AT&T to schedule and

facilitate required services.

• Coordinate with other internal FBI service providers to schedule and facilitate required services.

• Work alongside and in coordination with the TSC’s government Telecommunications Specialist.

• Provide training to TSC personnel on the utilization of TSC’s telephone equipment.

• Issue, return, track, operate, and troubleshoot government smartphones.

• Provide training to TSC personnel on the utilization of government smartphones.

• Work with the Senior A/V Technician on projects and support requests that require both

telephone and A/V support.

• Participate in departmental cross-training efforts as both instructor and trainee.

• Manage special projects as required and assist with other duties as assigned.

• Escort outside vendors that provide support coordinated by the Facilities Office.

• Perform ad-hoc duties as assigned.

QUALIFICATIONS:

Requires access to unclassified, secret, top secret (TS), and TS/SCI systems and information required for

the performance of duties. Shall have access to Sensitive Compartmented Information Facility (SCIF)

space as required for the performance of duties. Therefore, the contractor shall require SCI clearance.

· Minimum five (5) years expert experience operating, maintaining, troubleshooting, repairing,

and configuring Avaya VoIP telephone systems of the type and size applicable to this scope of

work.

· Experience utilizing Microsoft Skype and Microsoft Teams telecommunications clients.

· Expertise training end uses in the proper operation of telephones and related components.

THE RAVENS GROUP IS AN "EQUAL OPPORTUNITY EMPLOYER/VETERAN/DISABILITY" ORGANIZATION.

Company Description

The Ravens Group is a, CVE-verified Service Disabled Veteran Owned Small Business specializing in Government Contracting and Consulting. Our corporate headquarters is located in Annapolis, Maryland. The Ravens Group, Inc. is an equal opportunity employer and/of protected veterans and individuals with disabilities.