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ReDCo - Certified Investigator 1004665

The ReDCo Group

ReDCo - Certified Investigator 1004665

Temple, PA
Full Time
  • Responsibilities

    Are you interested in working with a company that values people and has a passion for service? Do you want to become part of an organization that cares about your personal and professional growth? If you have answered YES to these questions, then you should consider working for The ReDCo Group!

    The ReDCo Group, previously Providence Human Services, is one of the largest national providers of accessible, outcome-based behavioral and mental health services. At The ReDCo Group, we deliver exceptional value by creating healthier communities through the work of exceptional people. Our more than 7,000 employees provide the highest-quality home- and community-based human services in 24 U.S. states and the District of Columbia.


    The work completed by the person involves the completion of Certified Investigations as outlined within the Pennsylvania Office of Developmental Programs (ODP) Incident Management bulletin. Assignments are varied in nature. The work setting is varied and may include residential homes, day programs, and/or community settings.


    Completes the Certified Investigation process from assignment through Quality Management review in accordance with the ODP Incident Management protocols ensuring the health and safety of the individual(s) is preserved at all times

    Works within an on-call rotation as the Incident Management Point Person; requires availability to respond within one hour, 24 hours a day, 7 days a week during assigned on-call times

    Collects evidence and witness statements based on Certified Investigation guidelines

    Compiles evidence and produces Certified Investigator report using Certified Investigation templates

    Works within the Enterprise Incident Management (EIM) system to input incident reports, investigation files, and other supporting documentation

    Works in collaboration with the Operations Management team to analyze individual as well as aggregate incident data

    Provides notification and outreach to team members throughout the incident management process as assigned

    Produces reports in a timely manner when assigned by Operations Management staff

    Supports the Regional and Operations Director by completing all task assigned in a timely manner and with satisfactory workmanship


    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Assists with preparation and participates in both internal and external chart audits and licensing inspections.


    There are no supervisory responsibilities required in this position.


    The duties of this job require fine motor skills to write/type neat, legible notes, read and understand program documentation, and completing keyboarding entry.

    The duties of this job involve physical movements such as lifting, stooping, bending, squatting, pushing, pulling, and reaching: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to fingers, handle, or feel; and talk or hear. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.


    The work environment varies and is largely community based and can vary from office settings to facility based settings and residential homes. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate.


    This position requires an extensive amount of travel throughout northeast Pennsylvania.


    A Master’s Degree and one year of experience working directly with persons with Intellectual Disabilities; or a Bachelor’s Degree and two years of experience working with persons with Intellectual Disabilities; or an Associate’s Degree or 60 credit hours and four years of experience working directly with persons with Intellectual Disabilities.

    Must have a valid Pennsylvania Driver’s license with good driving record.

    Computer skills (MS Office Suite software use, ability to learn Pennsylvania programmatic portals – HCSIS, PROMISe, etc…), ability to navigate the usage of the Avatar Electronic Health Record system


    Experience in the IDD field preferred


    Pennsylvania Certified Investigator certificate is required to be obtained within 60 days of hire


    • Language Skills

    Ability to read, analyze, and interpret complex documents and instructions. Ability to respond effectively to sensitive inquiries or complaints. Ability to clearly explain instructions in both written and oral media.

    • Mathematical Skills

    Basic mathematic ability including addition, subtraction, multiplication, and division. Use of Microsoft Excel to aid in mathematical work.

    • Reasoning Ability

    Ability to read instructional bulletins and/or participate in training sessions then translate information provided into day-to-day work duties.


    Ability to develop and maintain a positive and understanding attitude toward program participants.

    Ability to make sound judgments regarding the health and welfare of program participants.

    Ability to respond to emergency situations appropriately and in a timely manner.

    Ability to work as a member of a team cooperatively and ethically to ensure the program is a safe, happy, and clean environment.

    Ability to express oneself clearly, orally and in writing, and to follow instruction and direction in the performing of job tasks.

    Ability to establish effective working relationships with co-workers, supervisors, families, and others who are essential for the well-being of program participants.

    Knowledge of health measures such as basic first aid, CPR, fire safety and personal safety measures.

    Ability to analyze situations and formulate an effective course of action.

    Ability to secure the confidence of and develop and maintain an empathetic understanding of clients.

    Ability to organize and prioritize various work assignments.

    Ability to establish and maintain effective working relationships with county and state officials, clients and their families, and the general public.

    The ReDCo Group is committed to creating the best possible work environment for our team members and offers the following total rewards package:

    • Competitive Salary • Paid Vacation Days • Paid Sick Days • Holidays • Medical, Dental, Vision including a Health Savings Account • Health, Dependent and Transportation Flexible Spending Accounts • Basic and Optional Life Insurance for Employee, Spouse and/or Dependents • 401k Match – 50% of the first 6% of eligible compensation up to an annual maximum of $750 • Training, Development and Continuing Education Credits for licensure requirements • Opportunities for advancement! As we grow, you grow with us!

    The ReDCo Group is an equal opportunity employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status or any other protected characteristic.