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Desktop Support

The Rockridge Group

Desktop Support

South San Francisco, CA +1 location
Full Time
Paid
  • Responsibilities

    Job Description

    TITLE: HELPDESK SUPPORT - L2

    SUMMARY:

    Responsible for the general support of Mac & PC computers - experience from a services desk / helpdesk support perspective and worked that in previous role

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Responsible for customer satisfaction results.
    • Respond to assignments usually involving the installation, repair or maintenance of desktop/laptop computer hardware and peripherals at Client's customer repair facility.
    • Communicate the status of the repair assignments to the customer at all times. Be proactive in making sure the customer is knowledgeable about the status of their computer at all times

    EDUCATION/EXPERIENCE:

    • Knowledge of the Macintosh and PC computer and related Windows operating systems
    • Multi-tasking skills are a must.
    • Requires a sound technical background with 2-3 years of professional experience.
    • Troubleshooting and problem experience are helpful.
    • Excellent communication skills are a plus.
    • General knowledge of Remedy, Microsoft Excel, Microsoft Word, and Microsoft Outlook is a plus.
  • Locations
    South San Francisco, CA • Vacaville, CA