Front Desk Agent

Saguaro Scottsdale

Front Desk Agent

Scottsdale, AZ
Full Time
Paid
  • Responsibilities

    About our Company

    More than a group of hotels, The LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places. LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.

    That colorful hotel in the desert, The Saguaro is a good time. It’s not that complicated. There’s plenty of sunshine, a buzzing pool scene and lots of local flavor.

    We are seeking a dynamic Front Desk Agent to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

    Responsibilities

    Greet every guest promptly with a smile and maintain eye contact

    Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel

    Handle all guest interactions, in person and over the phone, with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolve customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

    Check in guests, assure that guest is assigned type of room requested and the correct rate is charged.

    Arrange for luggage to be delivered to guest rooms as needed

    Issue correct keys to the guest

    Check out guest at end of stay, ascertain guest satisfaction, collect keys, post late charges and present bill to guest

    Settle guest bills accurately

    Maintain a balanced bank assigned by the hotel and make change, cash checks, exchange foreign currency as needed

    Reconcile all transactions at the close of each shift

    Create a friendly, comfortable and helpful atmosphere for guests that demonstrate the highest standards for gracious hospitality

    Accept reservations, changes and cancellations in the absence of Reservations Department Staff

    Handle guest inquiries in a prompt and courteous manner, whether personally or by introducing the guest to the appropriate department

    Understand all aspects of the Front Office in the hotel’s Property Management System

    Possess knowledge of all hotel services, facilities, outlet operating hours and amenities

    Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency

    Participate in scheduled departmental meetings and all other relevant meetings as requested

    Core Competencies

    High School diploma or general education degree (GED)

    Three (3) years related experience in hospitality or service industry preferred

    Strong communication skills

    Collaborative spirit

    Ethical Conduct

    Computer Proficiency: Microsoft Office, Opera PMS

    Positive Attitude

    Eye for Detail

    Problem solving abilities

    Compensation & Benefits

    We offer competitive wages and benefits while fostering a diverse and inclusive work experience.

    We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.

    About our Brand

    That colorful hotel in the desert, The Saguaro is a good time. It’s not that complicated. There’s plenty of sunshine, a buzzing pool scene and lots of local flavor.