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Front Desk Agent

The Saguaro

Front Desk Agent

Palm Springs, CA
Full Time
  • Responsibilities

    About our Company

    We Make Hotels. Sydell Group builds and operates unique properties that are a reflection of their neighborhoods, a celebration of architecture and design, and a gathering place for visitors from near and far. Our hotels are collaborations among exceptional talent from the creative, culinary, and retail worlds, and our goal is to create travel experiences that offer inspiration and a sense of connection to our respective cities. Sydell Group's diverse portfolio of award-winning hotels include NoMad New York, Los Angeles and Las Vegas; The LINE LA, DC and Austin; Freehand Miami, Chicago, LA and New York; The Ned, London and Park MGM, Las Vegas; as well as the forthcoming NoMad London and LINE San Francisco.

    We are seeking a dynamic Front Desk Agent to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.


    Greet every guest promptly with a smile and maintain eye contact

    Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel

    Handle all guest interactions, in person and over the phone, with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolve customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

    Check in guests, assure that guest is assigned type of room requested and the correct rate is charged.

    Arrange for luggage to be delivered to guest rooms as needed

    Issue correct keys to the guest

    Check out guest at end of stay, ascertain guest satisfaction, collect keys, post late charges and present bill to guest

    Settle guest bills accurately

    Maintain a balanced bank assigned by the hotel and make change, cash checks, exchange foreign currency as needed

    Reconcile all transactions at the close of each shift

    Create a friendly, comfortable and helpful atmosphere for guests that demonstrate the highest standards for gracious hospitality

    Accept reservations, changes and cancellations in the absence of Reservations Department Staff

    Handle guest inquiries in a prompt and courteous manner, whether personally or by introducing the guest to the appropriate department

    Understand all aspects of the Front Office in the hotel’s Property Management System

    Possess knowledge of all hotel services, facilities, outlet operating hours and amenities

    Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency

    Participate in scheduled departmental meetings and all other relevant meetings as requested

    Core Competencies

    High School diploma or general education degree (GED)

    Three (3) years related experience in hospitality or service industry preferred

    Strong communication skills

    Collaborative spirit

    Ethical Conduct

    Computer Proficiency: Microsoft Office, Opera PMS

    Positive Attitude

    Eye for Detail

    Problem solving abilities

    Compensation & Benefits

    We offer competitive wages and benefits while fostering a diverse and inclusive work experience.

    We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.

    About our Brand

    The Saguaro hotels are those colorful hotels in Palm Springs, CA and Scottsdale, AZ. The bold color palette is the work of architects Peter Stamberg and Paul Aferiat, who have infused the property with hues that reflect the indigenous flowers that bring color to the desert landscape. Completed in 2012, The Saguaros were ground-breaking projects that added a bright and cheerful vibe to the neighborhoods that surround them and made each an Instagram favorite. Each property features a buzzing pool scene and a Mexican cantina, El Jefe in Palm Springs and La Señora in Scottsdale. Both restaurants take inspiration from the diverse street food of Mexico, featuring authentic small plates influenced by the zesty flavors of Mexico City.