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General Manager

Saguaro Palm Springs

General Manager

Palm Springs, CA
Full Time
Paid
  • Responsibilities

    About our Company That colorful hotel in the desert, The Saguaro is a good time. It’s not that complicated. There’s plenty of sunshine, a buzzing pool scene and lots of local flavor.

    We are searching for an experienced and dynamic General Manager (GM) to direct the day-to-day operations of the hotel. This includes, but is not limited to, the Front Office, Food and Beverage, Housekeeping, Maintenance, Security, and Administrative departments.

    Our ideal GM will have a warm, welcoming demeanor that exudes hospitality. You will passionately communicate the vision, direction, and purpose of all hotel and company initiatives. You will achieve and maintain superior financial results while inspiring and motivating your team to foster a guest-focused environment. You will develop and drive strategies and tactics that make a big impact and actively seek out critical information on market trends, segment behavior, and other data to make informed decisions. You will create and promote learning opportunities and development plans for direct reports, with the aim of fostering a culture of development across the broader team.

    Responsibilities

    Administrative:

    Accountable for the appropriate administration and controls involving operating and bank accounts

    Accountable for the timely completion of any projects as requested

    Comply with hotel purchasing and invoice procedures

    Coordinate contract services relevant to specific areas of responsibility

    Develop a continuous five-year capital improvement plan for operations

    Ensure that all accounting standards are adhered to

    Implement and adhere to the company Standard Operating Procedures for all departments

    Serve as the liaison between your property and the Sydell VP of Operations

    Maintain an accurate and current filing system

    Maintain appropriate databases

    Manage expenditures from the Annual Operating Budget and Capital Reserve Budget

    Monitor and manage the guest billing and collection procedures including delinquency, suspension, etc.

    Initiate, implement, understand and analyze accounting procedures to include: labor forecasts, inventory procedures, financial forecasting, annual budgeting procedures, capital expenditures, payroll and month-end analysis

    Review payroll records for appropriate personnel

    Implement policies and procedures involving severe weather, safety and fire

    Responsible for planning, documenting, implementing and monitoring department training programs

    Communication:

    Communicate and interact with each employee, guest, investor and hotel management team member with courtesy, dignity and respect while maintaining a consistent professional demeanor

    Initiate and maintain effective positive communication between guests and personnel

    Maintain an “Open Door” communication policy for personnel and guests

    People:

    Ensure company recruiting and onboarding procedures are adhered to

    Ensure all employees are in appropriate uniform and attire for their scheduled shift

    Maintain an increased awareness of safety issues

    Maintain and monitor effective personnel relations in a supportive, confidential environment

    Ensure maintenance of job descriptions, postings, personnel evaluations, pertinent telephone listings and benefit communication

    Implement labor standards and tailor job description templates to the specific property

    Ensure development of a property-specific orientation and implement both property and corporate orientations

    Administer and train on progressive discipline policies and procedures

    Responsible for performance evaluations and setting annual goals for personnel

    Operations:

    Ensure that all staff is delivering the levels of service in accordance with the hotel standard operating procedures

    Have a thorough understanding involving the maintenance of the property

    Maintain property exteriors and public spaces and conduct daily inspections

    Adhere to all written mandatory policies and procedures, manuals, memos and oral instructions

    Oversee project completion for preventative maintenance, deep cleaning and special projects

    Ensure the successful execution of all property events and local activations as needed

    Oversee planning and pricing of all menus items

    Have a thorough understanding of services, amenities and offerings

    Maintain accurate records and files of hotel programs

    Maintain current knowledge of all activities and events in the surrounding areas

    Oversee the entire guest experience, from pre-arrival through departure

    Promote and encourage guest name recognition at all times

    Responsible for reviewing, understanding and following up on hotel guest needs

    Coordinate and monitor contract services to ensure performance and productivity involving special projects and daily maintenance of grounds and guest rooms to meet guest expectations

    Coordinate par level and stock of all inventory items

    Oversee the weekly work schedule of all personnel

    Ensure safety equipment, fire extinguishers, first aid kits, etc. are inspected and in good working condition

    Ensure that all equipment within the area of responsibility is maintained and in good working condition

    Oversee safety and emergency procedures and know the OSHA requirements

    Competencies

    At least five (5) years’ experience as hotel General Manager or relevant position required

    Hotel opening experience preferred

    Strong ability in using MS Office (MS Excel and MS PowerPoint, in particular)

    Ability to work with PMS and ATS software

    Outstanding communication and interpersonal skills

    Excellent reading, writing and oral proficiency in the English Language

    Excellent organizational and time management skills

    Excellent attention to detail

    Financial Management

    Performance Management

    Business Acumen

    Ethical Conduct

    Leadership

    Ability to multitask

    Work well under pressure, be a team player

    Responsibilities

    Administrative:

    Accountable for appropriate administration and controls involving operating and bank accounts

    Accountable for the timely completion of any projects as requested

    Comply with hotel purchasing and invoice procedures

    Coordinate contract services relevant to specific areas of responsibility

    Develop a continuous five-year capital improvement plan for operations

    Ensure that all accounting standards are adhered to

    Implement and adhere to the company Standard Operating Procedures for all departments

    Serve as the liaison between your property and the corporate executive team

    Maintain an accurate and current filing system

    Maintain appropriate databases

    Manage expenditures from the Annual Operating Budget and Capital Reserve Budget

    Monitor and manage the guest billing and collection procedures including delinquency, suspension, etc.

    Initiate, implement, understand and analyze accounting procedures to include: labor forecasts, inventory procedures, financial forecasting, annual budgeting procedures, capital expenditures, payroll and month-end analysis

    Review payroll records for appropriate personnel

    Implement policies and procedures involving severe weather, safety and fire

    Responsible for planning, documenting, implementing and monitoring department training programs

    Communication:

    Ability to communicate in English effectively

    Attend all relevant meetings

    Communicate and interact with each employee, guest, investor and hotel management team member with courtesy, dignity and respect while maintaining a consistent professional demeanor

    Ensure all calls are answered in a courteous and professional manner

    Ensure follow-up to guest comments and comment card responses via telephone/email and provide follow-up documentation within five (5) business days

    Initiate and maintain effective positive communication between guests and personnel

    Maintain an “Open Door” communication policy for personnel and guests

    Maintain contact with trade associates, professional organizations and industry publications for improvement of procedures and new technical advances

    Organize and conduct staff meetings

    Personnel:

    Responsible for interviewing, selecting, training, guiding and managing personnel

    Ensure company recruiting and onboarding procedures are adhered to

    Ensure all employees are in appropriate uniform and attire for their scheduled shift

    Maintain an increased awareness of safety issues

    Maintain and monitor effective personnel relations in a supportive, confidential environment

    Ensure maintenance of job descriptions, postings, personnel evaluations, pertinent telephone listings and benefit communication

    Implement labor standards and tailor job description templates to the specific property

    Ensure development of a property-specific orientation and implement both property and corporate orientations

    Administer and train on progressive discipline policies and procedures

    Responsible for performance evaluations and setting annual goals for personnel

    Operations:

    Ensure that all staff is delivering the levels of service in accordance with the hotel standard operating procedures

    Have a thorough understanding involving the maintenance of the property

    Maintain property exteriors and public spaces and conduct daily inspections

    Adhere to all written mandatory policies and procedures, manuals, memos and oral instructions

    Oversee project completion for preventative maintenance, deep cleaning and special projects

    Ensure the successful execution of all property events and local activations as needed

    Oversee planning and pricing of all menus items

    Have a thorough understanding of services, amenities and offerings

    Maintain accurate records and files of hotel programs

    Maintain current knowledge of all activities and events in the surrounding areas

    Oversee the entire guest experience, from pre-arrival through departure

    Promote and encourage guest name recognition at all times

    Responsible for reviewing, understanding and following up on hotel guest needs

    Coordinate and monitor contract services to ensure performance and productivity involving special projects and daily maintenance of grounds and guest rooms to meet guest expectations

    Coordinate par level and stock of all inventory items

    Oversee the weekly work schedule of all personnel

    Ensure safety equipment, fire extinguishers, first aid kits, etc. are inspected and in good working condition

    Ensure that all equipment within the area of responsibility is maintained and in good working condition

    Oversee safety and emergency procedures and know the OSHA requirements

    Competencies

    Bachelor’s degree required

    At least five (5) years’ experience as hotel General Manager or relevant position required

    Experience in a management role at a union property

    Strong ability in using MS Office (MS Excel and MS PowerPoint, in particular)

    Ability to work with PMS and ATS software

    Outstanding communication and interpersonal skills

    Excellent reading, writing and oral proficiency in the English Language

    Excellent organizational and time management skills

    Excellent attention to detail

    Financial Management

    Performance Management

    Business Acumen

    Ethical Conduct

    Leadership

    Ability to multitask

    Work well under pressure, be a team player

    Compensation & Benefits

    We offer competitive wages and benefits while fostering a diverse and inclusive work experience.

    We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.