The Scharine Group Inc is a leading manufacturer of custom material handling equipment located in Whitewater, Wisconsin. We are seeking a highly motivated Customer Success Specialist to join our team.

Responsibilities:

• Negotiate parts orders with customers; check pricing, inventories, and lead times to prescribed procedures; prepare customers sales orders; communicate with department heads and sales personnel as need.

• Facilitate credit applications from new customers; check references to established procedures.

• Assist management, engineering, and estimating with answering questions to resolve simple problems, etc. for customers.

• Assist in keeping current all parts supply manuals, price lists, price breaks, discounts, etc. used for selling company products and services.

• Document, address, resolve, and follow up timely all customer complaints; solicit the help of others when required; advise division management as complaints arise.

• Participate in the development of the company’s inventory tracking system for the division - may involve inventory and purchasing computer modules; assist in researching methods for system implementation to maximize use; assist in the training and development of others.

• Maintain a clean, orderly and safe work area.

• Perform all other duties as assigned.

Qualifications:

• High School diploma or general education degree (GED); or minimum 2 years related experience and/or training; or equivalent combination of education and experience as determined by the Division Manager
• Ability to read and interpret documents, manuals, procedures, etc.
• Able to calculate simple mathematical equations using whole numbers, fractions, and decimals
• Ability to compute percent; ability to communicate in written form; ability to speak effectively over the phone, in person, and before groups of employees; ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to operate a computer, calculator and/or adding machine, and a variety of other general office equipment; proficient in Microsoft Word, Excel, and Outlook.

The Scharine Group Inc is an equal-opportunity employer committed to diversity and inclusion. We offer a competitive salary, a comprehensive benefits package, and opportunities for professional growth and development. If you are a highly motivated individual with a passion for construction and estimating, we encourage you to apply for this exciting opportunity.

You should be proficient in:

• Blueprint Reading
• High School / GED
• Excellent Communication Skills
• Shop Math Skills
• Experience in a Manufacturing Environment
• Basic Computer Skills
• Microsoft Excel

Salary info:

$18 - $22 / hr