Residence Club Owner Services Specialist, The Sebastian
Our Company
Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.
Our Property:
There’s no better place to ski and no better place to stay than The Sebastian – Vail. Vail’s premier hotel and Private Residence Club features impeccable amenities amid the unadulterated surroundings of the White River National Forest. Our staff at The Sebastian – Vail make the most of all four seasons in Vail Valley, with year-round outdoor sports and a thriving arts and entertainment scene.
Our Core Values:
We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.
Summary:
Responsible for assisting with the supervision and coordination of all owner benefits and activities that fall under the realm of the Residence Club Team. Accountable for ensuring proper completion of all required tasks in a courteous and friendly atmosphere; assists guests and owners to maintain and exceed The Sebastian Vail standards.
Responsible for maintaining a high quality of services, foods and beverages offered to owners and guests.
Use owners/guests’ names when meeting, answering questions, making deliveries, serving, greeting and assisting owners/guests in anyway.
Able to select and develop menus and execute with creative presentation technique if needed.
Place orders with independent F&B and liquor vendors for daily breakfast and Après appetizers ensuring superior quality, quantity and cost effectiveness within budget.
Ensure appropriate levels of hygiene and cleanliness are maintained in the lounge and around all food and beverage items.
In charge of budgeting, ordering and serving food items for Après Ski and breakfast.
Manages food and beverage costs and yearly budgets.
Assist in set up, service and cleanup for Après Ski and breakfast.
Be available for service during Breakfast and Après Ski to make coffee, pour wine, set the buffet, collect plates & glasses and wash dishes.
Responsible for stocking and maintaining order in dry storage cage, liquor room and designated food storage areas.
Manages the procuring, receiving, maintenance and stocking of food and beverage products.
Responsible for keeping the owners lounge shelves stocked with wine glasses, plates, serving utensils and cups at all times.
Able to assist Residence Club Management team with owner storage inventory and retrieval, weekly owner arrival spreadsheets and residence arrival inspections.
Responsible for understanding owner discounts and knowing the location of all owner specific items (bins, bikes, skis, boots, etc.)
Identifies owner needs and provides information regarding policies, services and amenities.
Must be able to communicate to owners and guests about upcoming events, preferred dining recommendations and activities and events available in and around Vail.
Coordinates efforts with Housekeeping to ensure that Owners Lounge area is clean: Polish, dust, pick up of trash, dirty towels, etc.
Assist in keeping Owner Storage, and all Residence Club grounds neat and tidy.
Ensures proper inventory of Owner Storage on property and communicate with 8110 for all off property Owner inventory.
Ensures delivery and return of property to Owner storage as needed to Residences and the Storage Room.
Ensures collection of caricature forms and pictures from Owners.
Ensures adherence to safety and emergency procedures and observes safety precautions required to protect hotel and guest property as well as meeting and implementing energy and sustainable conservation efforts.
Notifies engineering of areas needing attention in respect of maintenance.
Resolves customer complaints/queries satisfactorily while maintaining a courteous and helpful demeanor.
Possesses and maintains through understanding of industry and stays abreast of industry trends.
Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a team.
Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment.
Knowledge of:
Skill in:
Communicating effectively and efficiently with each department.
Cleaning areas in an effective and efficient manner.
Communicating in a professional manner towards owners/members and guests.
Performing budgeting and accounting functions for assigned operations.
Focusing on quests and provision of quality customer service.
Reading, understanding and following residence club policies and procedures.
Maintaining appropriate inventory of supplies and materials.
Organizing own work, setting priorities and meeting critical deadlines.
Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
Dealing successfully with a variety of individuals from various socio-economic, ethnic and cultural backgrounds.
REQUIREMENT
Mobility to work in an office setting and use standard office equipment; stamina to stand for extended periods of time; strength to lift and carry up to 50 pounds; vision to read printed materials and computer screen; dexterity to utilize computer equipment; hearing and speech to communicate in person or over the telephone.
General Benefits:
Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. In accordance with requirements of the Americans with Disabilities Act and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a smoke- free workplace
Note: The Federal Immigration and Reform and Control Act of 1986 requires that a DHS Employment Eligibility Verification “Form I-9” be completed for every new hire and that within 3 business days of beginning work every new hire must present to the employer documentation establishing his/her identity and authorization to work. This federal requirement must be satisfied as a condition of employment.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.